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Woodstock

    Service Manager - Woodstock, Canada - Green Diamond Equipment

    Green Diamond Equipment
    Green Diamond Equipment Woodstock, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    We are the Maritimes' only John Deere Dealership with 15 locations to serve you.

    We are looking for a skilled, dedicated person to fill the position of Service Manager at our Woodstock, NB location.

    Purpose:

    As a leader of service operations, the Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.


    Responsibilities:

    • Maintain a safe environment and ensures customer satisfaction
    • Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
    • Ensure all manufacturer warranty procedures are followed by service department staff
    • Utilize business systems to create and monitor work/repair orders
    • Act as the main point of contact for both customers and sales department when scheduling repairs, creating quotes, and providing status updates
    • Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
    • Monitor department efficiencies, operational budget, and expenses
    • Actively participates in recruiting, staffing, and development of training plans for all service department staff


    Requirements:

    • 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
    • Above average computer skills (Microsoft Office etc.)
    • Ability to effectively communicate with team members to achieve desired results.
    • A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
    • Experience in the agricultural, heavy equipment, or related industry considered an asset.

    What We Offer:

    • Full-time employment
    • Opportunity for advancement within a progressive organization
    • Competitive compensation package which includes salary
    • Family health benefits
    • Company pension plan
    • Boot and tool allowance
    • We are now offering a personal finance training program through Enriched Academy for all our employees

    Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.


    Please submit your resume today

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