IT Support Technician - Mississauga, Canada - Services SFT

Services SFT

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Responsible for deployment, maintenance, and support of IT Systems and Networks in Systems Administration:

Builds and maintains the servers, plans and delivers on the IT infrastructure changes
Performs regular maintenance, monitoring, and tuning of IT Systems
Conducts servers and systems repairs, upgrades, patches, and installations
Collaborates with Global IT staff, suppliers, and contractors to troubleshoot issues
Analyses event logs and mitigates threats to the IT environment
Ensure servers & computers' critical vulnerabilities are addressed within 48h Technical Support (2 & 3rd Level)
Provides Tier 2 & 3 IT support for the staff across the organization. May include adhoc out of hours' support due to 24/7 nature of the business (staff travel, emergencies etc.)
Repairs and recovers from major hardware or software failures
Provides experts advice to Helpdesk Admins and assists in troubleshooting major issues IT Projects delivery and support
Delivers internal IT Infrastructure projects and initiatives
Deploys entire systems at remote locations with tight constraints
Produces technical documentation and manuals
Cooperates with other project teams on technical matters
Researches and tests new solutions that may be advantageous to the business
Backups and Disaster Recovery
Implements and monitors backups, server replication, and other key metrics daily
Manages large volumes of data (maintenance, backups, restores)
Updates and periodically tests the Disaster Recovery procedures