Business Operations Support Representative Iii - Markham, Canada - TD Bank

TD Bank

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

425641BR

Administrative / Clerical / Support

Markham, ON

November 21, 2023

Hours

37.5

Workplace Model

Onsite

Pay Details

Department Overview

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients.

TD Private Investment Advice offers clients the chance to create one-on-one relationship with a dedicated and professional Investment Advisor, while maintaining active participation in decisions regarding their investment portfolio. It's a very special and supportive place to begin - and grow - a lasting, progressive and rewarding career in wealth.

Job Details

The
Business Operations Support Representative III will provide quality and efficient administrative support on multiple assignments. This position will provide dedicated support to an Investment Advisor (IA) team.

The role will include, but is not limited to, the following accountabilities:

Client - Service & Administration:

Support IA team with book of business maintenance and development:

Provide consistent and accurate administrative support to IA team
Efficiently prepare all account documentation for new and existing clients
Manage client account maintenance
Process ongoing client transactions
Support in documentation and preparation for client meetings
Be familiar and adhere to compliance requirements as outlined in PIA's policies and procedures. This includes all aspects of new and existing account documentation and marketing materials.
Deliver a legendary (gold standard) client experience
Be proactive in the role to improve team efficiency and organization

Business Operations - Product & Process Knowledge
Primary contact for maintenance of up to date client files and the processing of account documentation/instructions:

Work with other departments to manage/process client requests for resolution in a timely manner
Respond to client enquiries promptly and accurately
Maintain complete client files and ensure documentation is in good order
Assist IA team with daily tracking of transaction summaries and client activity to identify/prevent any errors or omissions Demonstrate knowledge of, and comply with, all compliance regulations, securities laws, risk & confidentiality requirements and the TD Codes of Conduct & Ethics

**Financial: - Maintain various tracking spreadsheets to promote team efficiency

Create reports for analysis of client accounts Understand TDW PIA Product offerings and unique investment instructions

**Employee/Community: - Participate fully as a member of the team and contribute to a positive work environment

Active involvement in Branch meetings
Build and continue to develop skills and knowledge of the wealth industry
Establish and maintain a professional development career plan
Promote a positive image of TD Wealth and TDBG as "One TD" within the community

Support an inclusive and diverse workplace

Job Requirements

High school diploma with over 2 years of experience
Able to work independently as well as part of a team with flexibility for effectively coordinating processes and information across related teams
A dynamic professional with willingness to learn and take initiative on upcoming tasks and projects
An analytical mind with orientation to detail for handling initiatives, projects and programs with mínimal direction from management

Additional Information

Education/Accreditations:

Undergraduate Degree or Community College Diploma preferred Canadian Securities Course would be considered an asset

**Other Qualifications/Skills/Experience: - Possess excellent communication skills both written and verbal

Proven ability to deliver a high level of client service
Detail oriented and highly organized

Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are.

At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.

In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth.

Through our focus on well-being, we know that we can help our colleagues thrive,