Client Service Administrator - Vancouver, Canada - iA Groupe financier / iA Financial Group

iA Groupe financier / iA Financial Group

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Administration Analyst 2 (Client Service Administrator)

Role description:

The role requires Analyst 2 to be in the office 2-3 days a week and be available to come in 5 days a week if required.

Their key responsibilities & performance requirements are:
Support customer service team members with administrative processes and requests.

At a seasoned & experienced level, may be called upon to field inquiries and requests to assist the customer service team.

Communicate with plan administrators or plan members as required.

Operational correspondence with third party vendors & service providers including the Medical Information Bureau, Dynacare and Health Care Professionals.

Operates at a high level of performance. Ability to multi-task and pivot priorities as needed and communicate effectively to achieve objectives.

Can train immediate peers with appropriate level of experience and identify and propose improvement suggestions for the benefit of team and overall department.

Company Overview:

About:

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees.

Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States.

The secret to our success? Investing in you, one person at a time.

Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

Our commitment to Diversity and Inclusion:
At iA Financial Group, we support and celebrate diversity.

We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here.

Someone from our team will be happy to assist you.