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    Customer Service/Accounts Representative - Mississauga, ON, Canada - People Corporation

    People Corporation
    People Corporation Mississauga, ON, Canada

    1 week ago

    Default job background
    Description
    We are seeking a Employer Services Representative to join our BPA team in Mississauga.
    Please note that this position is 100% in-office (90 Burnhamthorpe Rd


    Hours:
    8:30am - 4:30pm Monday to Friday.

    Reporting directly to the Employer Services Manager, the Employer Services Representative's job functions include processing of employer benefit contributions reports and maintaining enrollment data of benefit plan participants as specified by client Collective Bargaining Agreements, contract specifications and the benefit plan summary.

    He or she ensures contribution reports are verified for accuracy in order to determine benefit plan entitlements for members, identify employer payment irregularities, initiate collection efforts and carry out delinquency procedures.

    The Employer Services Representative will:
    Details to check include hours, rates, calculations plus additional information. Credit employer accounts. Close analysis of employer reporting is required to ensure accuracy
    Monitor employer account details to identify irregularities and over or under payments. Follow steps to collect delinquent accounts in timely manner including telephone calls, emails, and registered letters in accordance with the BPA Delinquency Guide
    Escalate appropriately to management, accounts that remain as delinquent for further investigation
    Adhere to BPA and Trust Fund privacy policies
    T o be successful as an Employer Services Representative with BPA, you will need :
    Exposure to office administration and clerical processes particularly related to data analysis, and account reconciliation
    Minimum secondary school graduate, post secondary education preferred
    To be PC proficient with strong knowledge of Microsoft Office, particularly Excel with the ability to create basic pivot tables
    Strong interpersonal and customer service skills.
    Familiarity with AS400
    Extended health care and dental benefits
    A retirement savings plan with company contributions
    Mental Health programs and support for you and your family
    At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958.

    BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

    Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to.

    We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential.

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