Sales Representative - Markham, Canada - YMCA of Greater Toronto
Description
Hourly Rate:
$ Check out the YMCA's total compensation package
Location:
Markham YMCA Health and Fitness Centre
Work Hours:
As Required
Employment Type:
Contract Part Time Hourly (12 months)
Number of Vacancies: 1
Anticipated Start Date:
September 01, 2023
Deadline to Apply:
August 16, 2023 at 5:00 pm
Be the Spark Join our passionate Sales Representative team and help us to achieve great things in our community
The Sales Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded.
The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of The Markham YMCA Centre.
In this role, you will:
- Work towards and achieves personal and team sales targets. Model excellence in both sales and service.
- Perform duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs.
- Member focused at all times, prioritizes all responsibilities in order to seek opportunities to initiate conversations with members and prospective members.
- Work at a fast pace and responds to multiple priorities effectively.
- Handle membership enquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tour of the facility to link member interests to program options.
- Demonstrate comprehensive knowledge of all programs and services available, resulting in tour conversions and membership registrations; Assists members to understand membership options, payment plans and types.
- Assist centre in reducing withdrawal numbers, reducing expiry numbers and maintaining high member retention by addressing member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset.
- Provide a specific and personal focus to new members and follow up after tours to ensure they receive a welcome call, and are booked for relevant program training.
- Understand the Stages of Change and uses this knowledge to assist members in making a lifestyle change.
- Identify additional feebased programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.).
- Ensure accuracy when handling money and completing cash balancing. Protect the assets and information of the YMCA and its members.
- Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understand and demonstrate YMCA Priority S.A.M standards and EYE standards.
- Assist members in resolving past due accounts, member concerns, and members' behavior as well as identifying options and referring potential qualified members to team leader/supervisor for membership assistance.
- Remain flexible in regards to scheduling needs and understand key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns.
- Actively participate in scheduled programs, meetings and special events.
- Be in collaboration with individual program members, program volunteers and YMCA program staff, assists and encourages program members to access additional appropriate programs offered at this location.
- Provide leadership and support as a member of the Centres' senior staff team. Act as an effective AGM as required.
- Perform other duties as assigned.
You bring:
- Some post
- Minimum of 2 years sales and/or customer service experience.
- Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful upsales, renewals, etc.
- Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such info
- Ability to establish rapport and excellent communication with members, staff and volunteers
- Customer service oriented
- Good listening skills
- Attention to detail
- Welldeveloped interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
- Excellent written communication skills
- Commitment to diversity, equity, inclusion and building a sense of belonging
- Volunteer experience an asset
- Proficiency with computers and experience with CLASS an asset
- Previous involvement in philanthropy, planning, storytelling, or volunteerism an asset
- Current CPR and First Aid an asset
- Flexibility regarding assigned working hours, work schedule required; weekday and weekend closing shifts; specific immediate needs include weekend closing shifts until 12am
What you need to succeed:
- Commitment to the YMCA's Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable
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