Cafe Manager - Waterloo, Canada - Pilot Coffee

Pilot Coffee

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated.

Our values of quality, innovation and relationships enable us to provide exceptional service and lies at the heart of everything we do.

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WE ARE COMING TO WATERLOO:

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We are excited to announce that Pilot Coffee is coming to Waterloo We feel incredibly energized to watch our team grow and share our commitment to quality, innovation and building relationships with the Waterloo community._

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JOIN OUR WATERLOO TEAM:

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We're hiring for a _
_Cafe Manager __to lead our new Waterloo cafe team Do you have a passion for all things coffee? Are you willing to grow and learn among others? If so, we would love to hear from you._

Position:
Cafe Manager

Location:
Waterloo

Starting Salary:
$45, 000

GENERAL DUTIES + RESPONSIBILITIES

Create monthly cafe schedules and approve any changes
Complete weekly sales reports and waste reports
Support, demonstrate and ensure proper cafe policies and procedures are followed by all staff, including attendance, health and safety policies, product standards and customer service
Maintain accurate records of product waste
Submit biweekly payroll reports and make any corrections necessary; calculate etips
Keep POS systems up to date
Assist with recruiting and onboarding new staff, including bar training
Regular and ongoing training for supervisors and new staff including performance reviews
Offer strategic input or suggestions as to how to increase store profitability and efficiency
Assist with performance management and terminations of direct reports
Maintain coffee knowledge on current offerings and confidently and accurately communicate product knowledge to staff and customers
Being oncall to staff and supervisors for any issues that may arise
Work with store JHSC representative to ensure monthly Health + Safety checks are conducted and completed on time
An understanding of and commitment to the mission and values of Pilot Coffee Roasters
All other reasonable duties assigned by the company

PROFIT + LOSS

Reviewing and managing monthly profit and loss results
Overseeing the management of cafe's monthly COGS and targets
Control weekly and monthly labour targets
Work with monthly sales budgets to achieve desired monthly results
Ensure monthly stock takes are performed and reported to Supply Chain + Systems Analyst

PEOPLE LEADERSHIP + MANAGEMENT

Demonstrate PCR's core values of relationships, quality and innovation at all times
Creates an inclusive culture, where people from diverse backgrounds are respected and valued
Supports the sharing of new ideas and is committed to lifelong learning
Inspires, delegates and communicates effectively
Ensure all staff members receive adequate and proper training, following Pilot's Learning + Development programs
Conduct full cycle recruitment when appropriate
Utilize Pilot's PoP program to recognize team members for their contributions and achievements
Conducting regular coaching conversations with team members to ensure performance is being managed, developed and celebrated
Oversee leadership team, conduct regular meetings and communications to ensure they are upholding PCR's standards and their responsibilities
Works with Retail Operations Manager to identify high performing individuals to build succession plans for the business
Manage the performance appraisal KPI process for all direct reports
Conduct and complete onboarding for all new employees
Conduct offboarding for departing team members
Committed to fostering an environment in which employee engagement is upheld and creates actions plans to further support those initiatives

Qualifications

Experience as a professional Barista is required, preferably in the specialty coffee industry
Demonstrated supervisory or leadership experience is preferred
Strong customer service experience is required
Experience with POS systems, printers, and other professional cafe equipment is required
Postsecondary education business degree, hospitality certificate, or equivalent is preferred
Proficient computer skills including experience with iOS and Google Suite is required
Previous experience with employee hiring, on boarding and training is preferred
Possession of a Food Handler's Certificate is preferred

DIVERSITY, INCLUSION + COMPANY PROFILE

RECENT ACCOLADES
- _Growth 500, Canada's Fastest Growing Companies 2019_
- _RGD In-House Design Awards 2019, Award of Merit for Branding and Packaging_
- _Great Place to Work Certified 2019, and recognized on the following sub-lists; Best Workplaces for Inclusion, Best Workplaces for Millennials, Best Workplaces Managed by Women, Best Workplaces in Manufacturing, Best Workplaces in Ontario, and Best