Bilingual Customer Service Representative - Mississauga, Canada - Flynn

Flynn

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals.

The foundation of our award winning success is having the right people on our team.

We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants.

Reasonable accommodations in the hiring process will be provided to people with disabilities upon request.

At Flynn, it's not just a job, it's a career

A Day In The Life
Manage large number of incoming requests from our Strategic Clients electronically and/or by telephone

- respond promptly to client's inquiries and meet client timeframes

Communicate with clients through various channels, such as online portals
Communicate and coordinate with internal Service Departments across Canada and the US
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Obtain and evaluate all relevant information to handle inquiries and complaints
Escalate requests and unresolved issues to the designated resource as required
Keep records of customer interactions; record details of inquiries, comments and complaint
Follow communication procedures, guidelines and policies
Provide accurate invoicing to all Strategic Clients
Identify any discrepancies between contract amounts and invoice amount and resolve any issues.
What We Are Seeking
Experience: 3+ years of related Customer Service experience
Postsecondary education is preferred
Excellent verbal and written communication in both French and English
Bilingual (Fluent in French and English)
What We Offer
Competitive wages
Learning opportunities for professional growth
Inhouse Gym with trainers and classes
Inhouse Cafeteria
Free office parking