Client Service Administrator - Mississauga, Canada - Northern Financial Group
1 week ago
Description
The Role
Working within the group benefits administration team, this position will assist with new client enrollment and continued support for existing clients.
This includes; coordinating the set up of new groups and addressing client questions and concerns regarding contract provisions, benefit setup and administration.
The role requires experience with service, high attention to detail, and exceptional time/priority management.Qualifications
- Completion of postsecondary degree or equivalent experience.
- 23 years' experience working as an Insurance Benefit Administrator or related benefits experience.
- Knowledge of Group health insurance plans.
- Advanced Proficiency in Office (Excel and Outlook).
- Must be strongly detail oriented.
- Ability to work with clients to support, explain and provide the assistance they need in a professional manner.
- Demonstrated ability to take initiative by ranking and completing tasks in a timely manner.
Responsibilities:
- Interface with clients and resolve client administrative inquiries and concerns.
- Respond to written and telephone requests from clients within service standards.
- Investigate, research and resolve client issues.
- Work through system issues and address any corrections needed to comply with plan design
- Responsible for member benefit booklet creation.
- Conduct analysis of eligibility issues, and plan amendments as they arise.
- Provide recommendations for resolution of problems and issues and suggest process improvements
Northern Financial Group has specialized in Group Health Benefits for over 30 years. We are seeking a motivated employee who wishes to contribute to a growing business.
Benefits:
- Dental care
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Work Location:
In person
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