- Process customers in person, on the phone and electronically in a professional manner.
- Keep customers updated throughout the process, work with team members to get status updates to communicate to the customer.
- Answer all inquiries and explain all insurance related processes and needs to customers.
- Outline the customer touchpoints and follow through.
- Ensures primary method for communication is acquired, and followed (phone, email, text)
- Monitor Estimating systems for requests and Monitor for assignments, make notes when assignments received and follow up with customers within 24hrs to book appraisal appointment, confirm drivability, towing etc.
- Import assignments into estimating system, include 3rd party appraisals and enters all administrative data (DATES)
- Schedule and book insurance or private repair appointments by the hours of the job being repaired.
- Explain to customers rental eligibility and book them as required.
- Verify Deductibles and communicate to customer.
- Prepare all necessary paperwork for claims
- Receive payments from customers, insurance companies and third-party payors.
- Create files/invoices for repairs, towing bills, rental bills.
- Update insurance company on repair date, repairs, deductible.
- ARMS Updates
- Check on supplements and inform customers.
- Assist with coordinating Sublet bookings.
- Pre-close/close jobs
- Direct all outside companies to the proper area for delivering parts.
- Office administration
- Work with co-workers in a professional and kind manner.
- Other duties as required. Office organization, cleaning, order office supplies.
- Management system organization and updating Dates and Notes
- CSI- Managing reviews and facilitating with customers to attain google reviews post repair.
- Other duties as required
- 3 to 5 Years experience, automotive parts experience is preferred
- Have up to date WHMIS training, knowledge of Information Security PIPEDA
- Must abide by our safety program, including the use of personal protective equipment as appropriate
- Valid driver's license
- Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
- Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & French, remove if not required), with the ability to communicate and interact effectively with co-workers.
- Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
- Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
- Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
- Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
- Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
- Attention to detail and high degree of Accuracy.
- Customer Service Oriented
- Fumes
- Dirt
- Chemicals/Toxins
- Hazards
- Heat/Cold
- Noise
- Competitive salary
- Supplemental Pay: Bonus
- Benefits: Health, Dental, prescription plan, RRSP match, 2 weeks'
- Training
- Monday to Friday - 8:00 AM - 4:30 PM
-
Bilingual Customer Service Representative
6 days ago
Piscines Funtime Pools Dieppe, CanadaFor over 20 years, Piscines FunTime Pools has been offering products and services around swimming pools, spas and swim spas. We have a dynamic and positive team that knows how to have fun while remaining very professional. We rely on a personalized approach and we are committed t ...
-
Customer Service Representative/cashier
4 days ago
FunTime Dieppe, CanadaWelcome customers warmly and professionally in our store. · - Analyze customers' water samples and explain the results to them. · - Answer customers' questions about our products. · - Assist customers in their purchasing process by providing detailed information about our product ...
-
Customer Service Representative
2 days ago
CSN Collision Dieppe, Canada Full timeAbout: · In operation for over 40 years, CSN Champlain Auto Body is a family owned & operated independent collision repair center in the Greater Moncton area. We specialize in collision repairs on all makes & models and pride ourselves on preserving the customer oriented focus o ...
-
Sales Representative
1 week ago
All EV Moncton Dieppe, CanadaWe are excited to announce that Steele Auto Group has acquired All EV Canada. Our goal is to accelerate the growth of All EV and to address the growing demand for Electric Vehicles in Atlantic Canada. We will be opening a new, spectacular location in Moncton. As such, we are in n ...
-
Full Time Delivery Driver
6 days ago
UNITED PARCEL SERVICE Dieppe, Canada Full time**Primary Job Posting Location**: · Dieppe, New Brunswick Canada · Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know ...
-
Inside Sales Representative
1 week ago
TRC Manufacturing (Motion) Dieppe, Canada**INSIDE SALES REPRESENTATIVE** · Summary · The Technical Sales position communicates directly with customers, managing their needs and expectations regarding TRC Hydraulics (Motion) products and services. · Superior customer service and communication skills are essential to succ ...
-
Junior Procurement Specialist
2 days ago
Master Packaging Inc Dieppe, Canada**Master Packaging Inc. **the leader of corrugate and folding carton packaging located in Dieppe, New Brunswick and Borden, Prince Edward Island is currently seeking a self-motivated and energetic individual to join our team as a full-time on-site Junior Procurement Specialist. · ...
-
Immigration, Diversity and Inclusion Coordinator
5 hours ago
City of Dieppe Dieppe, Canada**CITY OF DIEPPE** · **Immigration Department** · **Immigration, Diversity and Inclusion Coordinator** · SUMMARY · Interested in contributing to initiatives and activities that promote cultural diversity and inclusion within the City of Dieppe? Passionate about the immigration se ...
-
Automotive Sales Representative
1 week ago
Sherwin-Williams Dieppe, Canada**Job Number**: · **Dieppe, New Brunswick** · *** · **|** · *** · **DIEPPE, New Brunswick** · *** · **|** · *** · **CAN NB Dieppe Moncton 1493, DIEPPE** · *** · **Primary Location**:Dieppe, New Brunswick E1A 6P8 · **Travel**:Yes, 10 % of the Time · **Schedule**:Full-time · **Pos ...
-
Regional Sales Manager
3 days ago
MiTek Dieppe, CanadaConnector Plate Regional Sales Manager – Atlantic Canada · MiTek Canada, Inc., a subsidiary of Berkshire Hathaway, Inc. is seeking a dynamic and motivated Connector Plate Regional Sales Manager in Atlantic Canada to work from a home-based office. · This is an excellent opportunit ...
-
Store Manager
2 days ago
Carquest Canada Dieppe, CanadaA Store Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understandi ...
-
Store Manager
1 day ago
Carquest Canada Dieppe, CanadaA Store Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understandi ...
-
Customer Care Representative
5 days ago
Sonova Dieppe, CanadaAre you a passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced retail clinic environment, and looking for an opportunity to make a difference? · If so, a career with Avenir Hearing as a Billingual Customer Care Represe ...
-
Business Solutions Representative
4 days ago
Canada Post Dieppe, Canada PermanentJob Description · The Representative contributes to the achievement of individual performance goals and team targets by selling business solutions to assigned customers and prospects within a designated industry sector, geographical area or line of business. The Business Solutio ...
-
Canon Canada Dieppe, Canada Remote job Full timeOutbound Telesales Representative - Remote (If 150km from any Canon Office in Canada) · Do you enjoy prospecting? · Are you good at building relationships with new customers while uncovering business needs? · Can you nurture qualified sales leads? · As the Outbound Telesales repr ...
-
Bilingual Lead Generation Representative
4 days ago
Canon Canada Dieppe, Canada Full timeBilingual Lead Generation Representative - RemoteDo you enjoy prospecting? · Are you good at building relationships with new customers while uncovering business needs? · Can you nurture qualified sales leads? · As the Bilingual Lead Generation Representative, you will be supporti ...
-
Account Executive, Small Business Insurance
2 days ago
Gallagher Dieppe, Canada Full timeOverview · Gallagher is not your typical insurance company. We are a global leader in insurance, risk management, and consulting services, but we're also so much more. We're a company that values innovation, collaboration, and making a positive impact on the world. With a culture ...
-
Account Executive, Small Business Insurance
1 week ago
Gallagher Dieppe, CanadaAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, saf ...
-
Sales Associate-Champlain Place
2 days ago
The Children's Place Dieppe, Canada Part timeThe Children's Place (Place) has always been, and continues to be committed to providing equal employment opportunities to all of its associates and applicants for employment. It is therefore the policy of The Children's Place to hire, train and promotes all of its associates and ...
-
child-care centre administrator
1 week ago
Mud Pies & Butterflies Family Childcare Dieppe, CanadaWork Term: Temporary · Work Language: English · Hours: 35 to 44 hours per week · Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · Experience: Experience an asset · Early childhood education and teaching · Education, ot ...
Customer Service Representative - Dieppe, Canada - CSN Collision
Description
About:
In operation for over 40 years, CSN Champlain Auto Body is a family owned & operated independent collision repair center in the Greater Moncton area. We specialize in collision repairs on all makes & models and pride ourselves on preserving the customer oriented focus of a family business.
The client service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR's goal is to ascertain the customer's needs and determine how best to meet them and provide them with viable options and cost-effective solutions. The role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs entering and exiting the shop. Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers.
Primary Objectives of the Role
Requirements
Qualifications, Experience and other requirements:
Personal Attributes:
On-the-Job Exposure to the following elements:
Benefits
Schedule:
Career Path: As CSN Champlain Auto Body continues to grow, other career opportunities may become available.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN Champlain Auto Body continues to grow
CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Disclaimer: CSN Collision Centres "CSN" does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.