Department Sales Manager Hardlines - Surrey, Canada - Golf Town Operating Limited Partnership
Description
Our grass is greener...It's no secret that our people love golf.
What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends.
We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories.
Our retail stores are a golfer's paradise.
As Golf Town's Department Sales Manager of Hardlines, you will be responsible for overseeing customer service, sales, merchandise processing and operational functions in the Hardlines Department.
Description of Job Responsibilities:
-
Merchandise Presentation
- Ensures Company standards for merchandise presentation are met on a consistent basis.
- Oversees implementation of merchandising and advertising guidelines; monitors pricing and verifies ad merchandise setup and signage are accurate in designated areas.
- Ensures accuracy and timely completion of prices changes and price identification in designated area.
- Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
- Communicating regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
- Ensure stockroom is maintained per the company standards.
- Ensure smooth flow of merchandise from stockroom to sales floor.
- Ensure discontinued merchandise is cleared out and that markdowns are appropriate.
- Manage filing and labeling of impulse strips in area.
- Manage price changes and transfers as directed by SSC and other stores.
- Validate inventory on hand matched Retail Pro onhands.
- Handle special order followup, i.e. vendor and customer contact.
Pro-Shop/Club Fittings
- Source of knowledge for club grip and shaft specifications while ensuring equipment is displayed appropriately
- Perform fittings (ball launch monitor, putter, driver, iron/wedge); conducts preliminary interview with customer; records customer's swing and provides swing analysis; provides feedback to customer
- Maintain overall housekeeping of work area including general maintenance on all equipment
- Modify and repair manufacturer's clubs to Golf Town standards
- Act as liaison between customer and vendor regarding R.T.V.'s
Customer Service
- Ensure customers are provided with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
- Watch, listen, interact and followup with customers to ensure satisfaction and resolve issues.
- Model customer service for associates and promote sales whenever interacting with associates and customers.
- Ensure customers are accurately informed of daily advertising and promotions.
Sales
- Ensure merchandise is sold at company established prices and discrepancies are addressed and authorized accordingly.
- Communicate with associates regarding pertinent information on daily, event or seasonal business issues.
- Ensure associates are utilizing suggestive sales techniques and adding on items to sales.
- Be knowledgeable of merchandise on the floor as well as in the backroom, including verification of the current selling price.
- Be familiar with golf apparel, equipment and accessories.
- Possess golf product knowledge and be familiar with the product knowledge materials and vendor product lines.
- Keep current on all new product information.
- Communicate to store management any missed opportunities in sales due to product.
- Understand Learning Management System (LMS) training requirements and participate in LMS courses.
- Assist in product training for associates in the department and help conduct instore product training meetings.
- Assist in ensuring compliance and execution of company customer service and sales training programs.
- Attend vendor clinics for products related to the department(s).
- Ensure all Policies & Procedures (P&P's) are followed in the department.
Leadership:
- Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
- Participate in annual performance evaluations for department associates.
Operations Management:
- Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.
- Walk the floor regularly to manage the floor for daily MOD responsibilities.
- Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedures.
Other duties as required:
- Special projects
- Department responsibility
- Stretch assignments
Skills, Education, Competencies:
- College degree in business, golf management an asset.
- 13 years experience in a retail envi
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