Operations Associate - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

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Description

TD Description
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Department Overview

The Corporate Transformation and Operations (CTO) Business Management & Colleague Experience team is dynamic, passionate, and committed to providing the best support for communications, colleague experience, change management, business operations, operational support, business continuity, incident management, and processes and standards to enable our partners to achieve their mandates and strategic objectives.

CTO Business Management and Colleague Experience is responsible for leading and building organizational capability in managing risk on a more integrated and comprehensive basis for the for support a dedicated team focused on supporting service delivery to our corporate colleagues, across jurisdictions, promoting a strong risk and business management culture within TD.

The business management function oversees and leads a large, complex, and diverse business management function for corporate segment with complexity and scope involving medium to long term planning while ensuring an integrated automation, innovations, and continuous improvements.

The Operations Associate is responsible for providing operational support and assistance to the business management team, to build and sustain business, processes, vendors relationships; implementation, governance, policies and practices, reporting and operational framework associated with business management.

The Operations Associate will report into the Manager, CTO Business Management and Colleague Experience.

In this role, responsibilities include:

Supporting a variety of accountabilities related to CTO, Business Management pillars: Business Continuity Management, Real Estate, Premises, Facilities, Asset Management, Return to Office, Health & Safety, and services related to first line service onboarding/offboarding to ensure a positive colleague experience.

Ability to prioritize and manage own workload to meet SLA requirements for service and productivity
Follow internal and industry regulations and operating best practices, including ensuring all documentation and transactions are completed in adherence with policies and procedures.
Report / escalate issues or process enhancement requirements
Interface with teams and colleagues on operations and service delivery issues relative to specific functional areas supported
Monitor daytoday operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
Identify operational issues and recommend improvements
Drive required action/remediation plans to address business management gaps, findings, priorities, or issues
Forecast and prioritize scope of accountabilities while influencing and aligning others as needed to ensure business functions, priorities and objectives are met
Ensure an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership
Provide functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate, and aligned to business strategies and executive management direction
Support and promote a strong risk culture by identifying opportunities to strengthen and improve processes and controls and ensuring the business operates within the Bank's risk appetite

Job Requirements

Undergraduate degree preferred
12 years relevant experience in Business Management pillars or relevant experience in building and assessing operations, governance, BCM or a shared servicerelated role
Organization knowledge, able to navigate the bank related to operational business management and ability to connectthedots to engage the right partners
Excellent written and verbal communication skills, including writing concise business messages, documents, creating impactful presentations, procedures, and presenting analysis to management and senior executives
Track record of strong time management and organizational skills to meet tight deadlines, as well as flexibility to adapt to competing priorities in a fastpaced environment
Demonstrated ability to learn quickly and exceed expectations with mínimal supervision
Independent thinker with exceptional analytical skills and strong business acumen
Strong attention to detail with the ability to recognize and react to discrepancies and anomalies
Proactive and highly motivated with superior work ethic

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process