Tenant Services Team Lead - London, Canada - London and Middlesex Community Housing

London and Middlesex Community Housing

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB POSTING

JOB TITLE
:
Tenant Services Team Lead

REPORTS TO
:
Manager, Tenant Services

COMPETITION NUMBER
:

Salary Range
:
$61, $78,174.82 PER ANNUM

POSTING DATE
:
JANUARY 25, 2023

CLOSING Date
:
FEBRUARY 8, 2023

THIS IS A FULL-TIME TEMPORARY NON-BARGAINING UNIT POSITION (UP TO TWELVE (12) MONTHS)

Who We Are:
London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people.

Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income.

At LMCH, we believe that housing is the foundation of a better tomorrow.

Mission:
LMCH provides and maintains homes in a safe and supportive

environment to meet the needs of the people we serve in our communities.

Vision:
LMCH envisions healthy homes and communities in London and Middlesex. Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.

Group benefits, including health and dental, for fulltime employees
Employee, Dependent and Optional Life Insurance
Employee and Family Assistance Program
Wellness, & Wellbeing Program

LMCH Values:

WE CARE

Collaboration

Commitment

Accountable

Accessible

Respect

Responsive

Equity

Excellence

1. PURPOSE OF THE JOB

2. RESPONSIBILITIES

Provide assistance and support to the Tenant Services Manager(s) in the implementation of team/departmental plans, activities, and service delivery for assigned communities.
Provide daily frontline tenant service in our buildings and communities, including direct involvement addressing all issues that arise.
Participate as an active member of a multidisciplinary team with demonstrated flexibility in adapting to job demands and dynamic work environment.
Assist in the planning of and participation in annual and individual unit inspections and follow up as needed.
Investigate complaints as assigned by the Tenant Services Manager, including the gathering of evidence from security systems, London Police Service, London Fire Department, and other sources.
Create and implement resolution and tenancy retention plans where appropriate and monitor results to prevent legal action.
Attend Sheriff evictions as assigned; engage deescalation strategies and arrange external resources to provide supports.
Support management and oversight of the RGI program delivery, including liaising with external stakeholders as related to RGI administration.
Work in conjunction with Legal Services Coordinator(s) in accordance with the RTA. Coordinate with tenants and tenant groups to resolve concerns and deal with emergencies.
Lead and plan new tenant onboarding initiatives in conjunction with other Tenant Services staff.
Provide staff guidance, support, and oversight as assigned. This includes the ability to hire, fire, discipline employees, as well as the supervision of unionized employees and assignment of work tasks.
Liaise with other agencies and stakeholders such as Canadian Mental Health Association, Addictions Services, Children's Aid Society, London Fire Department, as well as London Police Services.
Participate in the rotational oncall requirement for the afterhours answering service and respond to emergencies such as floods, fires, and illegal acts.
Participate in interdepartmental management meetings and contribute to improvements in emergency preparedness and planning as well as effective implementation of the emergency response plan.
Other duties as assigned.

3.
JOB SKILLS & QUALIFICATIONS

A postsecondary education in a related field, or Property Management certification (for example, CIH, IHM, etc.).
A minimum of five (5) years of related experience. Previous supervisory experience is an asset.
Knowledge of legislation and laws regarding landlord and tenant issues and building/property codes including, Residential Tenancies Act, Housing Services Act, Ontario Fire Code, Municipal Property Standards Act, Local By-Laws, etc.
Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Excellent communication and interpersonal skills, including the ability to verbally present complex information and write detailed formal reports.
Collaborative, able to build and maintain good relationships with other departments, key business partners, and government agencies.
Understand the diverse needs and abilities, socioeconomic factors, and cultural diversity present in LMCH communities and workplace.
Advanced critical thinking and problemsolving skills.
Ability to appropriately prioritize projects with competing objectives and effectively manage multiple priorities and deadlines.
Occasional availability and/or presence outside of core working hours.
Certification in WHMIS, First Aid, and C