Jobs

    Customer Service Representative-Sales Operations - Pembroke, Canada - Ki

    Ki
    Ki Pembroke, Canada

    2 weeks ago

    Default job background
    Description

    TITLE

    Customer Service Representative

    DEPARTMENT

    Customer Service KI Canada

    LOCATION

    Pembroke

    REPORTS TO

    Customer Service Manager

    DIRECTLY MANAGES

    None

    EXEMPTION STATUS

    Exempt

    DATE CREATED

    02/05/19

    DATE OF MOST RECENT UPDATE

    09/20/2023

    POSITION OVERVIEW

    This on-site role is within the Canadian Customer Service Team in Pembroke, ON, involving order intake, administrative assistance, order entry, quoting, and other necessary tasks.

    Order Processing

    • Input and process Inter-company and customer orders.
    • Upload relevant documentation to the electronic system.
    • Collaborate with sales representatives to resolve customer/product issues.

    Customer Service Support

    • Offer assistance to other Customer Service Representatives as required.
    • Provide quoting for sales representatives and clients.
    • System quoting for accurate costing and margin reports.
    • Manage documents and reports.
    • Participate in team huddles and company meetings.
    • Contribute to cross-functional teams.

      • Invoicing and Finance Support

      • Analyze invoices for accuracy and forward for payment.
      • Send out daily invoices.
      • Process expenses for payment.

      Other

      • Additional tasks as required.

      QUALIFICATIONS

      Category

      Requirements

      EDUCATION

      Diploma or Degree in Customer Service field

      EXPERIENCE

      • Minimum two years customer service experience

      CERTIFICATIONS/

      LICENSES

      KNOWLEDGE/

      SKILLS/

      ABILITIES

      • Proficient in MS Office
      • Professional demeanor and work ethic
      • Strong organizational and time management skills
      • Flexible and able to work independently or as part of a team
      • Motivated to increase product knowledge
      • Confident in decision-making
      • Effective communicator at all levels

      Other requirements: N/A

      WORKING CONDITIONS

      Category

      Requirements

      TRAVEL

      • No travel required

      PHYSICAL DEMANDS

      • Ability to sit up to 80% of the time
      • Climb stairs daily

      WORK ENVIRONMENT

      • Open concept office environment

      ADDITIONAL DETAILS

      In addition to fostering a positive workplace culture, KI offers:

      • Health and wellness benefits
      • RRSP Match Plan
      • Employee Family Assistance Plan
      • Costco membership renewals
      • Paid Time Off and Vacation
      • And more

      This job description may change at any time without notice. KI is an Equal Opportunity Employer.

      • Job Family Canada - Office
      • Pay Type: Salary
      • Min Hiring Rate: $46,000.00
      • Max Hiring Rate: $56,000.00
      • No Travel Required
      • Job Start Date: Friday, June 7, 2024
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