Member Support Associate - Vaughan
2 days ago
Job description
Job description:
Position Details
What You Will Do:
We are offering the position as a work from home Member Support Associate.
Working in a call center environment, the Membership Support Associate is multi skilled and responsible for receiving inbound telephone inquiries and concerns from our Members and resolving various issues.
This role involves navigating through numerous systems to facilitate the resolution of Member requests.All Support Associates are expected to provide exceptional customer service while meeting and exceeding all internal quality standards and KPI's.
You will need hard-wired, high-speed internet connection to work from home and a dedicated distraction free workspace or office. We provide the required technical equipment.Shifts range from Monday to Saturday 8-8 and Sunday from 9-6.
Scheduling is based on seniority, with a shift bid system that includes scheduling associates to work one in every 3 weekends.
This position begins with paid training. Day one is a virtual scheduled session to ensure your equipment is set up and working. Day two is a full day of training onsite in person orientation class at our CAA/CCG head office. (If you are located in SCO this location is 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is 870 Empress St. Winnipeg). Day three of training starts a six-week schedule of virtual class room training from 9-5 EST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period.Please note, salary range is not inclusive of total compensation.
The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
Candidates with salary expectations outside of the range are encouraged to apply.Who You Are:
Completion of post-secondary education
Minimum 2 years of customer service experience
Excellent customer service skills
Excellent communication skills
Strong problem-solving skills
Demonstrate ability to multitask in a fast-paced environment
Genuine empathetic communication style
Ability to adjust working shift with 24 hours notice
Ability to adapt to a changing work environment
Please note:
Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation.
CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.We offer:
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion
At CCG, we are committed to delivering an exceptional Associate experience
We offer:
- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
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