National Field Support Manager - Mississauga, Canada - PuroClean Canada

PuroClean Canada

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Founded in 2001, PuroSystems, LLC.

is a leader in the franchise restoration industry, having launched PuroClean, which has become one of the leading property damage remediation franchise organizations in North America.

With a network of over 300 offices, PuroClean touches the lives of people in communities throughout the U.S. and Canada by providing 24-hour property emergency restoration services.

With our Canadian Headquarters based in Mississauga, Ontario, PuroClean is a leader in property emergency services, specializing in Water & Fire Damage Restoration, Mould Remediation, Biohazard Cleanup and Emergency work.

Serving numerous residential and commercial communities within Canada, our main concern is meeting the needs of the customer and eliminating the problem as efficiently as possible.

Responsibilities:

The National Field Support Manager plays the lead role in assisting our franchise owners and their management staff with planning, executing, monitoring, controlling, and closing out restoration projects.

This position ensures that our valued clients and property owners have an outstanding experience and are ultimately satisfied throughout the entire restoration process.

The Manager will possess the vision and passion to drive initiatives from idea formation through to tangible results in an effective and motivating manner.

They will support the 45+ franchisees and Project Management staff with the implementation of initiatives, including continuous improvement / process efficiencies and standardization of processes for systems, technology and tools under the direction of the President & COO and the National Compliance and Operations Manager.

Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification.

Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Oversee the operations at local offices across Canada. Work collaboratively and closely with reviewers and adjusters to ensure our team is meeting the industry standards in quality, estimating, and timing. Identify opportunities to improve efficiencies and standardize our service at all locations.
Stays abreast of technologies and industry software
Tracks and communicates key performance metrics, goals and opportunities to Director of National Accounts and National Operations & Compliance Manager
Provides project management training and supports execution of key strategic initiatives on specific initiatives throughout the ideation to execution process
Establish and monitor project deliverables and progress through continuous communication with project members and leadership for assigned projects
Assist leadership with evaluation and development of project plans and participate in the planning and formulation of strategic solutions.
Train and support the team in the field
Establish and support continuous improvement process across all locations
Works closely with members of the leadership team to improve efficiencies, bestpractices, and integrate administrative and operational support into the overall success.
Other duties as assigned

Additional Duties & Responsibilities

Conduct business at all times with the highest standards of personal, professional and ethical conduct
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
May participate in any variety of meetings and work groups to successfully integrate regional platforms and functions
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
Availability to travel throughout Canada (up to 25% of time)

Education & Experience

57 years of work experience in the Construction/Restoration industry
Bachelor's degree, or a combination of relatable education and experience, and 24 years working in a Business Management role that includes managing a team.
Project Management certification strongly preferred, and/or prior experience leading business process optimization initiatives
Prior experience with property management would be an asset
Strong organizational skills and sense of business operations with a focus on continuous improvement and execution
Proven ability to think outside the box and be an innovative problem solver
Ability to take a deep dive into corporate operations and help establish best practice methods and procedures
Very high proficiency with Microsoft Office Suite (Outlook, MS Excel, PowerPoint, Word) and Office365 strongly preferred

Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform