- Aider le médecin prescripteur à terminer l'inscription du patient; recueillir les renseignements appropriés pour remplir les formulaires requis (assurance privée ou régime provincial) d'une manière concise, organisée et professionnelle
- Faciliter les communications requises avec les médecins, le personnel des programmes de soutien aux patients et les autres fournisseurs de soins de santé impliqués dans le cercle de soins des patients
- Collaborer avec d'autres membres de l'équipe à divers postes pour coordonner le parcours du patient
- Coordonner la soumission de documents et les dossiers auprès des compagnies d'assurances, des cabinets de médecin et d'autres professionnels de la santé pour accompagner le patient dans son parcours
- Fournir une orientation pédagogique aux patients et aux médecins sur l'administration de produits
- Agir à titre de ressource et liaison centrales pour les parties prenantes des programmes, notamment les patients, les fournisseurs de soins de santé, les cliniques et les pharmacies
- Veiller à ce que les dossiers de patient soient exacts et tenus à jour, conformément aux exigences de déclaration liées aux programmes
- Identifier les effets indésirables et en faire rapport
- Fournir des réponses aux demandes d'information générale soumises par téléphone (appels entrants et sortants) ou par une plateforme en ligne à propos des services offerts dans le cadre des programmes, de problèmes de santé et d'autres questions liées aux produits, conformément aux lignes directrices des programmes
- Comprendre le cadre général du remboursement et s'assurer que les bons documents sont soumis aux assureurs pour obtenir un résultat positif dans un délai opportun
- Établir des relations avec des clients clés dans la zone de responsabilité afin que les exigences opérationnelles et la gestion de portefeuilles soient clairement établies
- Mener des visites des lieux pour appuyer les fournisseurs de soins de santé et leur distribuer les documents basés sur les exigences des programmes
- En mesure de travailler un éventail de quarts, y compris le jour, le soir, la fin de semaine et lors de congés fériés, au besoin
- Assumer d'autres fonctions au besoin
- Être une infirmière autorisée (IA) ou une infirmière auxiliaire autorisée (IAA) en exercice, membre en règle de l'ordre professionnel approprié
- Des compétences exceptionnelles en service à la clientèle et en entregent
- La capacité de gérer de multiples tâches et priorités simultanément
- Des compétences solides en analyse et en organisation
- La capacité de régler des problèmes de façon efficace
- La pensée critique et des aptitudes en résolution de problèmes
- D'excellentes aptitudes en gestion du temps et un sentiment d'urgence
- Un souci du détail et une personne axée sur les résultats
- La capacité de gérer l'ambiguïté et de s'adapter au changement
- Être titulaire d'un permis de conduire valide et posséder un véhicule
- Être conforme aux normes de rendement et aux procédures des programmes
- Posséder un bureau privé à domicile pouvant accueillir l'équipement nécessaire pour assumer le poste
- Des compétences linguistiques solides en anglais et en français (à l'oral et à l'écrit)
- Une formation dans l'utilisation de bases de données spécifiques aux programmes
- Une connaissance de médicaments spécialisés et d'un écosystème de soutien aux patients
- Le travail d'équipe
- La pensée critique
- Des compétences dans l'établissement d'un réseau
- Le service à la clientèle
- La capacité d'établir un ordre de priorité de façon efficace
- La défense des intérêts des patients
- Une connaissance du cadre du remboursement
- Assist the prescribing physician to complete patient enrolment; gather appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner
- Facilitate any required communication with physicians, Patient Support Programs or other Hcp involved in the patients' circle of care
- Work collaboratively with other team members in various roles to coordinate the patient journey
- Coordinate document submissions and cases with insurance companies, physician' offices and healthcare professionals in order to assist in the patient journey
- Provide educational guidance to patients and physicians on product's administration.
- Act as a central resource liaison for program stakeholders, which include patients, Hcps, clinics and pharmacies
- Ensure patient records are accurate and maintained to meet program reporting requirements.
- Identify and report adverse events
- Provide answers to general inquiry calls submitted via telephone(inbound/outbound) or web -based platforms on program services, disease state or product related questions, based on program guidelines.
- Understand the wide reimbursement landscape and ensure correct documents are submitted to insurers for a positive outcome in a timely manner
- Build relationships with key customers within area of responsibility to ensure that business requirements/ portfolio management is clearly established
- Conduct field visits to support Hcps with paperwork based on program requirements
- Able to work a variety of shifts including days, evenings, weekends and holidays as required
- Other duties as assigned
- Practicing Registered Nurse (RN), Licensed Practical Nurse (LPN/ RPN). Must be a member in good standing of respective regulatory college
- Exceptional customer service and interpersonal skills
- Ability to manage multiple tasks and priorities at once
- Strong analytical and organizational skills
- Ability to resolve issues effectively and efficiently
- Critical thinking and problem-solving abilities
- Excellent time management skills & sense of urgency
- Detail and result oriented
- Ability to adapt to change and ambiguity
- Hold and maintain a valid, unrestricted driver's license and possess a car
- Adhere to Performance Standards and Procedures required by the program
- Must have a private, dedicated home office space that accommodates equipment
- Proficient English and French language skills (written and verbal)
- Training in the use of program specific databases
- Knowledge of specialty medications and patient support ecosystem
- Teamwork
- Critical thinking
- Building networking skills
- Customer service
- Effective prioritization
- Patient advocacy
- Reimbursement landscape
-
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Infirmière gestionnaire de cas bilingue/Bilingual Nurse Case Manager - Montreal, Canada - McKesson Europe
Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
McKesson touche la vie des patients en œuvrant dans pratiquement tous les secteurs des soins de santé dans le but d'améliorer la santé en général. Chez McKesson Canada, nous créons un impact dans la vie de 12 millions de Canadiens, chaque jour. Nous distribuons plus de produits à partir de 12 centres de distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de santé longue durée, cliniques et établissements de santé partout au Canada. Toutefois, nous sommes beaucoup plus qu'une entreprise de distribution. Nous avons automatisé 2 500 pharmacies de détail et distribuons annuellement plus de 100 millions de doses de médicaments grâce à nos solutions d'automatisation. Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et l'intégrité des soins de santé pour le bénéfice de tous.
Résumé des fonctions
L'infirmière gestionnaire de cas est responsable de la gestion de cas spécifiques qui lui sont attribués pour assurer une coordination et un soutien durant le parcours du patient. À ce poste, vous serez responsable de la gestion globale des dossiers de patient et agirez à titre de premier point de contact pour les fournisseurs de soins de santé attitrés. En outre, vous veillerez à stimuler une expérience client et patient positive dans un environnement de travail rapide et dynamique.
Partie A – Responsabilités spécifiques
Partie B – Exigences clés(connaissances/compétences/aptitudes/expériences)
Partie C – Ce que ce poste vous apportera
(connaissances/compétences/aptitudes/expériences)
*******************
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
Job Summary:
This role is responsible for the management of specific cases as assigned for the coordination and support through the patient's journey. The Nurse Case Manager (NCM) is responsible for the overall management of patient cases and acts as a primary point of contact to assigned health care providers (Hcp). Additionally, the NCM is responsible for driving positive customer and patient experience in a fast-paced work environment.
Section A – Specific Responsibilities:
Section B – Key Requirements: (Knowledge/Skills/Abilities/Experiences)
Section C – What you gain in the role (Knowledge/Skills/Abilities/Experiences)
The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.
***
titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l'extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l'anglais à l'écrit et à l'oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$49,800 - $83,000McKesson is an Equal Opportunity employer.
The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.
McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.
The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.
Current employees must apply through internal career site.