Program Manager, Mental Health - Kamloops, Canada - Active Care Youth & Adult Services

Active Care Youth & Adult Services

Verified Company

Kamloops, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Director or designate, the Complex Care Manager is responsible to provide oversite, support, and supervision to service delivery and operational staff who are delivering twenty-four (24) hour services to adults who may experience one or more of the following: long-term homelessness, has been unable to maintain housing, substance use, brain injury, mental health disorders, co-occurring disorders, previous or current justice involvement, and/or street entrenchment.

The Complex Care Manager works in collaboration with the service delivery partner to create and maintain a cohesive, collaborative and transparent working relationship.

Provides crisis intervention supports to staff following traumatic incidents and in addition, to clients in the absence of the clinical team.

Manages and mitigates risk and works to develop a safe and healthy environment for clients, staff, and the community.

Qualifications:

Social Work (Registered), Registered Psychiatric Nurse or Human Services degree
Five (5) years recent related experience and minimum of (2) years supervisory experience
Cultural knowledge of Indigenous populations and an understanding of truth and reconciliation principles.
Current First Aid
Class 5 Drivers License
Or a combination of education, training, and experience

Skills and Abilities:

Highly skilled in trauma informed personcentered practice
Awareness of own attitudes, beliefs, biases, and assumptions about others
Knowledge and understanding in a restorative justice approach to conflict and crime
Ability to recognize and manage one's own behaviors, moods, and impulses to create an inclusive, equitable and welcoming environment for staff and clients.
Knowledge, appreciation, awareness, and sensitivity of Indigenous history and culture.
Excellent coaching, supervising and performance management skills
Ability to assess and mitigate risks for clients, staff, and the community
Ability to build collaborative professional relationships with all stakeholders
Strong interpersonal and communication skills
Ability to integrate evidence informed knowledge, critical thinking, and professional judgement into practice
Well developed emotional intelligence
Exceptional ability to maintain professional boundaries with both staff and clients
Excellent written communication skills

Key Duties & Responsibilities:

Oversee the daytoday operations of the complex care program, working collaboratively and transparently with service delivery partners.
Work closely with the service delivery partners to create a cohesive and collaborative environment for both staff and clients.
Conduct team meetings involving all team members from both service delivery providers.
Develops and manages a collaborative process for conflict resolution and decision making with the service delivery partner.
Works in partnership in with clinical team to review referrals, intakes, and overall planning.
Work collaboratively with the clinical team and staff to assess individual client risks and develop safety plans
Intervene and manage crisis, provide support, and counseling to clients in the absents of the clinical team on an emergent basis.
After hours oncall support for emergencies and critical incident debriefing.
Establish an environment that supports clients to engage in the program and to take pride and ownership in their home.
Understand and integrate risk management strategies to reduce risk and ensure the health & safety of clients, staff, and the community.
Provides critical incident debriefing, immediately following an incident. Applies trauma informed care to staff's response to grief, loss, and traumatic incidents and to clients in absence of the clinical team.
Review all critical incidents for appropriate and professional documentation and forwards incidents to the appropriate individuals. Provides feedback to staff on writing clear, concise, and factual critical incidents as required.
Conduct a monthly analysis of all internal and external critical incidents and noteworthy events looking for themes and patterns and provides the supervisor with a report that includes strategies for improvement.
Provide orientation and annual training and additional professional development opportunities to ensure staff can competently complete their over job duties.
Use a traumainformed, inclusive, equitable and diverse coaching and mentoring approach to engage, support, and supervise staff.
Hire, manage performance, and terminate staff in accordance with the Collective Agreement.
Foster staff's personal learning, growth, and career goals, which include but is not limited to completing probation and annual performance evaluations.
Create and manage the staffing schedule and ensure there is sufficient staff to provide the required staffing levels.
Conduct documentation audits and provide feedback on areas that require improvement.
Provide