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    Sr. UX Designer - Toronto, Canada - Global Pharma Tek

    Global Pharma Tek
    Global Pharma Tek Toronto, Canada

    1 hour ago

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    Contract
    Description
    Title: UX Designer - Senior
    Location: Toronto, ON (Hybrid)
    Duration: Days Contract with Possibility for Extension.

    Job Description:
    Leadership & Project Management - %
  • Project Management
  • Manage projects and lead and support teams through business analysis to deliver new/updated digital systems to meet future program/initiative needs.
  • Able to evaluates and define project management requirements, identifies business/program requirements, identifies options and makes recommendations, and coordinates and implements processes for diverse projects and their components.
  • Able to create a project plan including deliverables, resources, timelines and dependencies to align with technology gating and the service framework and service standards (within budgets and timelines)
  • Able to work in a hybrid project management and agile environment
  • Leadership
  • Provides guidance to program areas, ministry staff, partners, and other ministries on digital systems/products, data sources and the collection and context of data.
  • Advise and consult ministry program managers on risk management, performance measurement, cost-benefit analysis, and organizational improvement and stakeholder consultations
  • Advise senior management on the interpretation and implementation of government processes, requirements and ministry direction.
    • Business Analysis - %
  • Problem Solving Skills:
  • Able to create designs that solve real-world problems and barriers for both users/callers and agents.
  • Understand the problem and barriers through user research and lean analysis.
  • Reviews/re-evaluates current processes, directions/trends, standards and policies using multiple sources of information to identify the need for new/amended processes, procedures, policies and guidelines and apply best business practices.
  • Able to make adjustments if the current solution isn't working with a willingness to try new approaches.
  • Research Skills:
  • Experience in using many research methods including surveys, usability test, interviews, A/B testing, card sorting, analytics, tools, etc.
  • Able to decide which research method(s) is most appropriate for the goals and objectives of the project
  • Experience conducting internal and external stakeholder interviews, and to write effective screener surveys to ensure a balanced audience includes people with accessibility and inclusion needs
  • Researches, investigates and assesses relevance of information, identifies and evaluates key issues or risks, provides options analysis, and recommends action plans to mitigate risk and manage issues.
  • Design Technical and Software Skills:
  • Understanding of the digital marketplace, digital platforms and technology and market trends to identify product opportunities
  • Experience in ensuring the design of complex digital services is easy to understand
  • Able to create visually appealing designs that communicate a message, evoke emotions, and meet the needs of the users and the client
  • Technical background with experience in understanding how user experience can be realized with software, and technologies.
    • Client relationship management: %
  • Strong leadership and communication skills - meeting deadlines, managing competing priorities and client relationship management experience
  • A team player with the ability to influence and guide the team to the right activities on the path to the correct outcomes
  • Persuades stakeholders tactfully to adopt changes to business processes, and provides alternative business processes and practices for their consideration.
  • Communication Skills: %
  • Able to generate ideas and share details for understanding and action for different audiences – leaders, working group, partners and users
  • Able to communicate effectively, both verbally and written, with stakeholders including clients, developers, team members, and leaders and other stakeholders
  • Able to present and facilitate, rationalize ideas, and build consensus
  • Prepares and presents reports, recommendations and briefing materials, discuss/address issues and priorities.
    • Must Haves:
  • Lead mapping the solution across the digital ecosystem including multiple delivery touchpoints, such as web, chat, call centres and correspondence from the view of the public and internally using: research, surveys, journey maps, personas, user stories, epics, and service blueprints.
  • Plan and conduct user research, interviews and surveys, for both public and internal including people with accessibility and inclusion considerations, and translating them into sitemaps, user flows, wireframes, mock-ups and prototypes.
  • Identify processes, design elements, and gaps in the desired user experience/scenarios between the overall functionality of the product and business processes in order to ensure a great user experience.
  • Proficiency with design and prototyping tools, leading sprints, scrums
  • Experience in working in a project management environment with understanding deliverables, timelines and dependencies
  • Experience as a UX designer, interactive designer, or similar role, designing for contact centre, chat, web and mobile applications
  • Experience in designing public contact centre programs with emphasis in the emotional aspects of human experience - understanding of the limitations and appropriate use of technologies
  • Content management design and principles for chat and contact centres
  • Knowledge of network architecture, security and network protocols
    • Previous Public Sector experience is an asset.
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