Medical Secretary - Kingston, Canada - Kingston Community Health Centres

Kingston Community Health Centres

Verified Company

Kingston, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary

Working in close partnership with a multi-disciplinary team, the Medical Secretary ensures the smooth and efficient operation of the health care team by directing clients and participants to appropriate services and by maintaining all systems that support health care services.

This position assists in the cultivation of a warm, welcoming, non-judgmental atmosphere while working in close partnership within a multi-disciplinary model.

Key Responsibilities

Detailed Responsibilities
Client Service

Creates a welcoming atmosphere by warmly greeting individuals, responding to their inquiries, and directing them to appropriate services or resources.
Books, cancels, makes reminder calls and reschedules client appointments, as required, including prescription renewals, specialist referrals, and diagnostic procedures.
Ensure a tidy, safe and welcoming waiting area.
When required, initiates OHIP protocol for clients without health cards, by calling the Ministry and supporting Practical Assistance referrals.
Handling and documenting small cash and cash equivalents (e.g., transportation, emergency food vouchers) as required.

Administration

Maintains client records both physical and electronic including: registering new clients; updating information changes for existing clients; maintaining the client information database; and archiving client paper records.
Ensures forms are completed and up to date (e.g., client registration).
Prepares basic reports as required according to schedule.
Scans, followsup on, and files documents appropriately.
Supports the transition of paper client charts to an electronic client filing system.
Supports the overall functioning of the clinic by pulling client charts, updating charts, and processing inactive charts.

Administration

Continued

Responds to phone calls and voice mail for the clinic staff as well as transfers calls to other services when necessary.
Performs administrative duties for clinic staff as well as medical/health related programs including maintaining an updated list of community resources, medical specialist referral list, taking meeting minutes, etc.
Maintain inventory of necessary forms & office supplies.

Health Team Operations

Contributes to the overall operation of the clinic by working cooperatively with others and supporting an effective multidisciplinary team environment.
Works cooperatively within the medical secretary team on the "Roles and Responsibilities Training Tool" to ensure skill development for full scope of duties and responsibilities.
Assists to provide the required training and knowledge transfer to coworkers.
Uses established communication pathways to assist in decision making and problem solving, as directed by the Manager.
Ensures that information flow, workflow procedures, and team support are delivered consistently and effectively.

Organizational Responsibilities

Complies with all relevant legislation and KCHC policies, including privacy laws.
Commits to acquiring an understanding of the importance of trauma responsiveness and the impact of Adverse Childhood Experiences (ACEs).
Commits to demonstrating an ongoing commitment to Equity, Diversity, Inclusion, Indigenization and Accessibility (EDIIA) by representing the diverse nature of our communities, promoting and practicing inclusion.
Supports KCHC's student and volunteer placement programs.
Promotes awareness of and participation in KCHC activities.
Demonstrated commitment to continuous learning and quality improvement.
On occasion, perform other temporary duties as required.

Basic Education and Experience Requirements

Medical Secretary Certificate or equivalent diploma
Two plus years office experience, in a health or community setting preferred
Experience working with electronic medical record systems

Knowledge, Skills and Abilities

Ability to provide welcoming, inclusive, nonjudgmental service; sensitive to cultural and social barriers that clientele may be facing
Knowledge of privacy legislation as it relates to healthcare and private documents
Demonstrated ability to work in a multidisciplinary setting
Strong interpersonal (oral and written) and problemsolving skills; a commitment to teamwork
Excellent organizational skills, above average attention to detail, and ability to multitask in a fastpaced environment

Competencies

Organizational Competencies:
Accountability, Client Focus, Collaboration, Continuous Learning

Position Competencies:
Attention to detail, Communications, Conflict Resolution, Initiative, Knowledge/Professional/Technical Expertise, Problem Solving, Teamwork, Time Management

Other Requirements