Customer Service Representative - Vancouver, Canada - JSC Consulting Ltd

JSC Consulting Ltd
JSC Consulting Ltd
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Responsibilities include:


  • Take orders and process them in our computer system.
  • Ensure the validation of information on purchase orders.
  • Ensure that customer requests are handled satisfactorily and in accordance with company guidelines.
  • Assist customers with orders, suggest products, different lots, etc.
  • Track all orders and ensure they are at the appropriate status.
  • Work closely with sales representatives to connect to customer issues.
  • Manage account maintenance.
  • Review various weekly / monthly reports.
  • Regular communication with logistics and procurement functions to ensure customer's requirements and operational requirements are met.
  • Work in synergy with other departments to ensure full customer focus.
  • Ship Confirming.
  • Being the first point of contact onsite.
  • Attending Monthly Safety Meetings.

Qualifications:


  • Postsecondary or college diploma in administration, business or related field.
  • Excellent verbal and written communication skills.
  • Must have strong work ethic, initiatives and a desire to succeed.
  • 23 years of relevant experience as Customer Service Representative.
  • Ability to work independently and to multitask.
  • Compassion, integrity and honesty are important character traits that we are looking for.
  • Desires to work in an environment where decisions must be made quickly and under pressure.
  • Excellent interpersonal, communication and analytical skills.
  • Excellent organizational and problemsolving skills.
  • Very strong computer skills (Microsoft Office Suite, Salesforce, etc.)
$CAD per hour

Full-time
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