Customer Support Administrator - Delta, Canada - Trail Appliances Ltd.

Trail Appliances Ltd.

Verified Company

Delta, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada.

We're a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island.

Join our team of trailblazers

In this role, reporting to the GM of Customer Support you will ensure the delivery of excellent customer service through timely and accurate support of retail and single family builder orders, from post-sale through to delivery.

You will also be maintaining contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service.

As a Customer Support Administrator, you will
:

Place outbound calls to customers arranging payment, installation, delivery and/or update to order details
Support inbound inquiries from sales team in regards to processing of order and status
Maintain accurate records of customer files, shipment dates and order activity information
Update and maintain customer files and data base with ship dates, payment details and customer information
Investigate and follow up on customer problems resolving escalated issues

The skills we need
:

Detailoriented, organized with excellent analytical and problemsolving skills
Ability to work collaboratively in a team environment and able to work independently
Excellent interpersonal, verbal and written communication skills in English
Deescalating customer service issues
Working with tight deadlines, multitasking and establishing priorities
Working and thinking independently

The experience we need
:

Working knowledge of

Microsoft Office:
Excel, Outlook and Word

Minimum completion of high school or equivalent education
Minimum 4 years Customer Service Experience
Minimum 2 years Call Centre Experience
Experience using Zendesk an asset

Bonus points
:

Fluency in a second language Mandarin/Cantonese
Superior interpersonal, verbal and written communication skills
The ability to remain calm during times under stressful situations

Working environment:

Schedules require fulltime availability within our business hours
Travel is not required for this role
Work environment is typical for an office job, and must be comfortable working with a computer for the duration of the shift

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?