Emergency Communications Officer - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Emergency Communications Officer

Job Number:

47353
**_

This posting is for a variety of Permanent Full-time, Temporary Full-time and Casual On-going positions. It will remain open for recruitment indefinitely _**- Working rotating shifts up to 12 hours in length, days and nights, 24/7, 365 days a year.

Once fully trained, Emergency Communication Officers will rotate between three distinctive roles: 1) Answering/triaging 911 calls, 2) Call evaluation of police emergency and nonemergency calls, and 3) Dispatch of police and specialized units.

call answer duties include operating standard and TTY (TeleTYpe) telephone systems, using Computer Aided Dispatch (CAD) software, triaging calls to the appropriate emergency response agency, and other duties as assigned.

Call Evaluation duties include evaluating telephone calls received on the Police Emergency and Police Non-Emergency lines to determine the appropriate response, prioritizing events, answering 911 overflow calls, providing information to the general public, partner agencies and Edmonton Police Service members on policerelated matters and other duties as assigned.
In all three roles, Emergency Communications Officers will operate a variety of computer, telephone and radio systems and will be expected to manage critical emergency calls for service while providing excellent customer service to internal and external clients. Emergency Communications Officers also assist with training new employees and participate in ongoing quality assurance reviews and professional development. Emergency Communications Officers must operate within the Alberta 911 Standards and Edmonton Police Service policy and procedures.

Qualifications:

Ability to perform duties in a shift work environment (24/7, 365 days/year).
Accurate and efficient typing skills.
High level of integrity and confidentiality.
Critical thinking skills and a proven ability to make sound decisions.
Broad knowledge of police practices.
Above average geographical knowledge of the City of Edmonton and surrounding areas.
Customer service oriented with exceptional interpersonal skills.
Ability to communicate effectively, orally and in a written format.
Ability to manage demanding and high stress situations.
Ability to work effectively in a dynamic emergency communications centre environment managing multiple systems and critical emergency calls.
Proficient multitasking skills.
Knowledge of Federal, Provincial and Municipal government services is an asset.
Prior experience in a Police, public safety, or social work environment is an asset.
As part of your prehire screening, you will be required to complete an Enhanced Security Clearance and suitability screening including social media

checks. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security
Re

Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.
Successful applicants will be required to successfully complete a comprehensive multiphase training program including intensive scenario

- based training, classroom lectures and practical job shadowing. Training is fully paid at regular salary rates.

Hours of Work:

Salary Range:

Job Level:
21B,
Salary Grade: 050, $ $41.24 (Hourly), $2, $3, Bi-Weekly), $68, $86, Annually).

Completion of Grade 12 or equivalent required
Emergency Communications and Response Certificate and/or equivalent education from a recognized postsecondary institution, or
A minimum of two (2) years of emergency communications experience in a public safety environment or equivalent experience

Opportunity Concept Level:
21C,
Salary Grade: 023, $ $31.68 (Hourly), $2, $2, Bi-Weekly), $57, $66, Annually).

Completion of Grade 12 or equivalent required
Minimum of two years of customer servicerelated experience
The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General:

HR Consultant:
CS

Classification Title:
Emergency Communications Officer

Posting Date:
Jul 20, 2023

Closing Date:
Dec 31, :59:00 (MST)

Number of Openings (up to): 40 - Permanent and Temporary Positions Full-time and Part-time

Union:
CSU 52

Department:
Operational Support Division

Work Location(s): Police Headquarters, A Ave Edmonton T5H 0H7