Customer Care Specialist - Woodbridge, Canada - Quench USA, Inc

Description

Quench is an established, successful company that offers upward mobility and growth opportunity to our employees We also offer benefits to all full time employees on their first day of employment.

Quench is currently seeking a full time, remote
Customer Care Specialist.

The
Customer Care Specialist will ensure delivery of world class customer service through fast and accurate processing of service orders and complex billing requests and communicating with other departments to resolve additional inquires.

The Customer Care Specialist will strive to build and maintain business relationships with clients and internal customers by providing prompt and accurate service so as to promote customer loyalty.

Essential Functions:

• Provide worldclass customer service on every customer contact
• Field customer inquiries via phone or through electronic inquiries
• Exceed customer expectations by quickly and accurately resolving customer issues upon presentation or expedite the issues in accordance with established processes
• Handle and resolve customer complaints
• Meet/Exceed all position key performance indicators/metrics (KPI's)
• Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
• Mentor and guide other members of the Customer Care team, when needed
• Maintain regular and reliable attendance

Qualifications:

• Must have a "customercentric" attitude with an eagerness to provide worldclass customer service
• Ability to communicate clearly and professionally, both verbally and in written correspondence
• Strong attention to detail.
• Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc.
• Process Compliance: Follows all documented processes & department policies to provide customer support

We are proud to be an Equal Opportunity Employer.

Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws.

This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs.

All such employment decisions will be made without unlawfully discriminating on any prohibited basis.