Scheduling Coordinator - Toronto, Canada - Classic Fire + Life Safety

Classic Fire + Life Safety

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Thank you so much for considering our company in your career search Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff.

We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals.

Interested in joining us?

Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

CFLS is a caring company who values our staff.

CFLS is local and is part of the community.

CFLS is a full-service fire protection contractor.

Summary

The Scheduling Coordinator is motivated, organized and knowledgeable in the field of Mobile Inspection Services Scheduling and Coordination, with a strong technical and time-management focus to support the company's field service operations.

This job description is to be used as a guideline only and may not incorporate all functions of the job.

DETAILED DESCRIPTION
The Scheduling Coordinator is a full-time position responsible for coordinating and scheduling our Field Technician Services Team and will be responsible for the following tasks:

PRIMARY ACCOUNTABILITIES

Preparing, coordinating, and implementing schedules for our mobile Fire & Life Safety Inspections Services Team at the prescribed intervals to meet scheduling KPI's
Effectively communicate with our field staff, customers, contractors, vendors and external resources on date/time and details regarding field service appointments
Assess job readiness, and ensure all scheduled jobs are verified with customers at prescribed intervals prior to field deployment
Maintain all appointment, software, and system records to ensure they are accurate and updated (i.e. site contacts, scope of work & deliverables, equipment and tooling needs, reports, etc.)
Ensure field service staff are effectively and efficiently scheduled at least 2 weeks in advance, ensuring appointment scopes align with technician/fitter skills required to complete the work, and to avoid scope creep
Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate time is allocated to inspection service jobs. Involvement and adherence to RTG and Job Duration will assist with this requirement.
Work closely with the clients, Scheduling Supervisor, Service Managers, and Field Service Staff to ensure our Fire & Life Safety Inspections are completed ontime and error free, with mínimal return visits
Communicate all relevant information concerning next steps and timelines to the customer, AHJ's, contractors and leadership
Track open jobs to ensure appointments and service orders are moving forward as quickly and efficiently as possible
Create, track, maintain, verify, and close all service appointments, and service schedules in our ERP and supporting software
Provide our Office Operations Team with appointment information and documentation for job closeouts
Other duties as assigned

SECONDARY ACCOUNTABILITIES

Ensure clients record are accurate an updated in our ERP, Inspection Reporting Platforms, Network Drives, and Files
Work closely with the Scheduling Supervisor, and Service Managers in the mapping our new business appointments, and complex inspection services jobs
Work with the Scheduling Supervisor, and Service Managers to address workinprogress reports (weekly)
Provide Scheduling Status Updates to your supervisor/team (Daily)
Schedule subcontractors and ensure materials are ready and proper paperwork is completed and received.
Other duties as assigned

SYSTEMS AND APPLICATIONS

Scheduling system management and administration
The understanding and daily use of our ERP (Acumatica), financial systems, appointment systems, scheduling and reporting. Our Inspection Reporting Software Systems for Inspection Reporting accuracy. Our Certification Tracking systems, equipment tracking systems, security clearance and safety tracking systems for scheduling accuracy.
GPS Tracking Software review and administration for efficient and effective routing.

SKILLS AND ATTRIBUTES

Planning, scheduling, and detailed time management skills are a must
Organized, Strong attention to details and record keeping focus to ensure division's scheduling needs
Able to process documentation and understand completeness formatting and consistency requirements
Keep informed of scheduling system revisions and upgrades
Good interpersonal skills with department staff and field technicians
Team Player with strong communication skills through both written and oral

QUALIFICATIONS