Client Service Coordinator - Hamilton, Canada - Bayshore HealthCare

Bayshore HealthCare

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bayshore Home Care Solutions is currently looking for a Client Service Administrator.

Reporting to the Client Service Manager, this role is responsible for the daily administrative duties of the branch, IT and some cross functions with client service coordination.

This role will also coordinate with various departments and lines of business as needed.

Casual, permanent
Weekend shifts, 10-6 p.m., and 2-10pm

Location:
Hamilton, Ontario
May 2024 Start Date

Casual position with regular work schedule:
Our CSCs are scheduled on an every other or every weekend scheduled. Additional shifts available for vacation coverage, sick calls and additional help etc.

Onboarding and Training:

Our new CSCs receive comprehensive onboarding and training for our work processes and scheduling software.

New CSCs must be available for in-person training 2-3 days per week, Monday - Friday, for various day shifts between the hours of 8am-4pm, for the first 2-4 weeks of employment.

Overall training period for this role includes the first two months of employment, to aide our new CSCs to be confident and successful in this rewarding customer service role.

The CSC role progress over time in responsibilities to support employee career advancement within the company and collaborative branch team.

If your calling is to be the "difference" by providing outstanding customer service, then a Career with Bayshore is the Perfect Fit for YOU

A Day in the life at Bayshore:

Handle and document prospective client inquiries regarding requests for care and service.
Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client's needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
Reports and collaborates with other Case Managers, funder or government programs required.
Notify clients and Field employees regarding initial and ongoing schedules.
Complete data entry and maintain accurate current scheduling documentation.
Assist with training and mentoring of new staff.
Participate in client satisfaction initiatives.
Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.

Job Qualification

Why Bayshore?
Bayshore strives to take good care of you - while you take care of others:

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Competitive pay:$20/hour

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Extended Health Benefits: After 3 months' probation, employees can enroll in our Group Benefits Plan for self and dependents if applicable.
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RRSP: Eligible to join after 3 months' probation. Bayshore contributes an equivalent of 1% of total gross earnings towards retirement.
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Employee discounts and promotions from TD Auto and Home Insurance, CAA, GoodLife and more.
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Employee Assistance Program - offering additional support and services to employees.
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Amazing company culture committed to creating a sense of belonging and inclusion.

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Who You Are:

Post secondary education or related experience in Office Administration
Excellent interpersonal and communication skills.
Ability to work effectively independently and as part of a team.
Demonstrated competency in keyboarding and scheduling software such as Procura would be considered an asset.
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a casebycase basis.

- "At Bayshore Healthare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each i