Implementation Manager - Toronto, Canada - Bell Canada

Bell Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 403354

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.

Short Description:

We are presently looking for a service focused, results oriented strategic leader to coordinate large customer projects. Reporting to the Senior Manager Business Provisioning Large Deal Team, this position involves working closely with both internal and external partners and is particularly suited to those individuals who thrive in a fast-paced environment dealing with changing priorities and tight deadlines

Key Responsibilities:

Accountable for the customer experience and service results for large business market Data and IP solutions
Work closely with internal Field Services and Network provisioning partners to ensure customer due dates and service expectations are met
Partner with the key business stakeholders (Project Management Account Team, Customer Service Engineers and the Business Office) to ensure the overall success of large, complex deals
Identify trends or consistent issues arising with execution, conduct root cause analysis and work with internal and external teams to correct

Critical Qualifications:

Knowledge of Bell Field Services processes and provisioning systems (IPACT, COPS, FOCUS, CLICK)
Proven project and/or process management skills
Ability to lead and execute on transformation programs
Selfmotivated individual who has the ability to deliver results
Excellent organizational skills and the ability to be effective in a rapidly changing environment
Strong leadership skills with the ability to influence other leaders
Strong communication skills and comfortable speaking with Senior Managers and Directors
Knowledge of Bell infrastructure and Business Market product offerings
Ability to manage various projects simultaneously

Preferred Qualifications:

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Management

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : New Brunswick : Saint John || Canada : Quebec : Montreal

Flexible work profile:
Mobile

Application Deadline:03/06/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created:
Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.