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    Field Service Supervisor - Mississauga, Canada - Cummins Inc.

    Cummins Inc.
    Cummins Inc. Mississauga, Canada

    Found in: Talent CA C2 - 2 days ago

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    Description

    Description

    Field Service Supervisor

    We are looking for a talented Field Service Supervisor to join our team specializing in Service for our CSSNA Operations Business Segment inMississauga, Ontario

    In this role, you will make an impact in the following ways:

  • Supervises employees who install, service, and repair equipment and machinery.
  • Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
  • Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
  • Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
  • Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
  • Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
  • Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
  • Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
  • Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
  • Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.
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