Disability Case Manager - Chilliwack, Canada - TeksMed Services Inc.

TeksMed Services Inc.

Verified Company

Chilliwack, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TeksMed is a leading disability and claims management firm, offering employers across Canada a complete solution to workplace injury and short term disability management.

Our team of experts have devised processes and methods that effectively reduce wage loss and claim costs by helping ill and injured workers maximize their work potential.

We focus on ability, not disability; provide fast, world-class healthcare, and assist in establishing an early and safe return to work.

We are looking for dynamic, motivated individuals to join our ever-growing team.

In addition to a great working atmosphere and opportunities for advancement, we offer generous health benefits, matched RRSP contributions, payment towards monthly fitness memberships, tuition reimbursement programs, and more.

If you're looking for a career to be proud of and think you have what it takes to join our team, we invite you to consider this opportunity.

Responsibilities

Receive and action claim files when a factor arises that may delay RTW or add costs to the claims that are not the responsibility of the employer
Initiate requests for board Nurse Advisor/Medical Advisor intervention on RTW efforts as appropriate
Take incoming phone calls from interested parties to either provide information or collect information for those parties
Assess the costs attached to each claim, to best meet the needs of the client
Prepare and compile information to be presented for entitlement issues (eg: modified duties refusal)
Take the necessary action to ensure that entitlement issues are appealed to the appropriate appeal body as required and within required timeframes
Manage new and contentious claims until all contentious issues have been resolved
Complete a forensic review of highcost claims for new clients and take necessary action in order to facilitate cost recovery
Participate in Return to Work Meetings between our clients and WCB/WSBC/WSIB as required
Initiate requests for cost relief on our client's behalf and take the appropriate action
Field inbound and outbound calls to clients, injured workers, physicians or other parties to gather information to assist in ensuring a safe ReturntoWork (RTW)
Communicate in a consistent and timely manner with the employer and worker
Arrange and schedule medical assessments and diagnostics as necessary
Ensure all documents such as RTW plans and medical assessments are collected, assessed and actioned
Continually confirm status of worker, to ensure the RTW is successful
Make decisions on the next course of action by analyzing medical assessments and client/worker information gathered
Coordinate with coworkers to ensure accurate and imperative information is reviewed, requested and collected for each claim
Inform client (by phone, when possible) of outcomes and updates
Prepare scheduled reports for our clients to provide them with an update on the work being undertaken on their behalf
Participate in client visits and conference calls as required
Manage customized software database notes on case files by ensuring accuracy and inclusiveness
Maintain database by updating information and closing case files once all claims have been addressed and advise all the appropriate parties involved

Operational Knowledge

Comprehension of disability management/rehabilitation practices is key
Comprehension of contentious claims and internal policies, procedures and requirements of WCB/WSBC/WSIB is a nice to have
Understanding of formal business writing and compilation of documentation
Understanding of medical terminology

Skills/Abilities

Proven time management, prioritization and attention to detail skills
Demonstrated ability to communicate actively and comfortably in using negotiation, dispute resolution, and problem sensitivity techniques
Comfortable working independently and making decisions with confidence
Ability to conduct research on the internet for medical terminology, medical assessment results, and/or for determining probable medical requirements
Strong analytical abilities, with the ability to critically think while solving problems is a must

Job Types:
Full-time, Permanent

Salary:
$40,000.00-$70,000.00 per year

Benefits: