Bilingual Product Specialist - Guelph, Canada - Camis
Description
Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call center services. Our software serves over 700 government-operated parks, campgrounds, harbors, and marinas across North America.We are a diverse group of people that are unified in the belief that work can be fun, fulfilling, and flexible
Camis is currently seeking a full-time Bilingual Product Specialist to join our growing team.
What you'll be doing:
- Developing user guides, tests, and presentations in English and French for all products in use by Camis clients.
- Conduct English and French initial training for new clients inperson or live webinars.
- Deliver annual training in English and French to clients based on their contractual requirements. Options include (but are not limited to): Inperson training sessions, virtual training webinars, training document packages, training videos for virtual training, supplemental training sessions for new features, or as requested by clients.
- Working with other departments inside Camis to gain understanding and clarity on features and functionality as well as needs on a perclient basis.
- Translating, creating, and maintaining primary documentation of our software including user manuals, release notes, and 'tips from the trainer' for clients in both English and French.
- Demonstrate features, functionality, and updates of our software both internally and externally.
- Attend client status meetings to share information and keep up to date on client needs.
- Triage incoming client change requests and bring change requests to the Product Management group.
What you'll bring to the role:
- University degree in translation, linguistics, communications, marketing, or related communications designation, or an equivalent combination of education and experience
- 13 year's experience conducting training, teaching or a similar background
- Complete fluency in both English and French (both written and verbal)
- Demonstrated strong translation and writing skills (in both English and French), for a range of communications channels and formats, including online, media materials, presentations, client & employee newsletters
- Knowledge of Camis' clients and software is an asset
- Ability to understand and explain accounts and financial reports. Understanding of programming logic is an asset
Some of our benefits:
- Competitive compensation based on education and experience
- Employer RRSP matching
- Active Living & camping subsidy
- Dental, medical, and insurance group benefits
- Professional Development
Camis is committed to fostering a culture that celebrates diversity and inclusion with an intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization.
The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.
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