Medical Secretary - Toronto, Canada - Women's College Hospital

Women's College Hospital

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Facilitate efficient and timely access to specialty services by receiving and processing referrals and scheduling appointments:

Receive new referrals and triage according to established guidelines within the Clinic/Program
Confirm required information and retrieve relevant information from referring source
Triage to correct clinic/physician using decision algorithms, as applicable
Confirm triage with physicians and clinical team, as needed
Create patient record within the Electronic Patient Record
Schedule patient visits and coordinate required tests
Communicate scheduled visit to appropriate individuals (referring physician, patient, etc.)
Monitor clinic schedules to ensure all appointment slots are filled
Provide patient with all required test information and special preparation instructions
Provide patient with all logístical information (clinic location, etc.)
Remind patients of appointment time or have a system in place for reminder calls
Answer clinicrelated phone calls and triage to appropriate staff member
Follow up on "noshows"
Confirm physician schedule of upcoming clinics, as required
Manage clinician cancelations

Contribute to the efficient operations of clinics by booking complex tests and follow-up appointments and ensuring that the health record for each scheduled patient is up to date:

Prepare daily patient charts for clinic
Generate a chart for referrals and retrieve patient results not in the EPR
File reports not in the EPR in Women's College Hospital records
Liaise with Health Records regarding chart requests
Book complex tests and appointments
Exhibit a strong understanding of procedures, tests, and consult referrals to be booked within the assigned specialty
Work with the team in the assigned clinic and ensure that team members are informed of updated schedules, room assignments and any potential changes in the clinic schedule
Effectively communicate with all hospital clients and stakeholders
Manage consultation letters

Enhance the patient experience by checking patients in for their scheduled appointment and completing the check-out process following the appointment:

Act as the "face of the hospital"
Greet patients and visitors in a friendly, courteous and respectful manner
Provide exceptional customer service to patients, family and visitors
Print clinic and practitioner schedules prior to clinic, if applicable
Verify required demographic information
Validate health card
Register patient visit in appropriate system for current encounter and track visits in systems as required
Distribute and collect patient questionnaire or other forms
Visually scan waiting room to monitor the needs of patients
Check patients out of clinic as required, including scheduling followup appointments and tests
Verify patient has all instructions and required information postclinic visit

Engage in administrative activities to support efficient clinic operations and develop a professional environment:

Participate in process and quality improvement projects to support efficient clinic operations
Respond to patient and provider inquiries and ensure messages are forwarded appropriately
Manage and sort incoming and outgoing faxes and mail
Maintain supply and currency of administrative forms, pamphlets, and supplies to be ordered and restocked when necessary
Attend and participate in clinical and administrative team meetings and participate in patient/office improvement projects, as required
Maintain clinical data and statistics, as required
Follow established policies and procedures
Provide support to clinic team, as directed
Process paperwork for noninsured patients/procedures and associated payments

Company Bio
About Women's College Hospital

Women's College Hospital (WCH) is Canada's leading independent, academic, ambulatory care hospital with a primary focus on the health of women.

Founded in 1883 by Dr.

Emily Stowe - a suffragist and the first Canadian woman licensed to practice medicine in Canada - our Hospital has earned its distinguished reputation through hard work, commitment, and a pioneering spirit of innovation.

Today, our ongoing achievements and our dedication to improving healthcare are building on that admirable legacy of leading-edge care and unparalleled caring.

WCH opened the Hospital of the Future - a new, $555 million, state-of-the-art fully ambulatory facility - in fall 2015.

The opening of our new facility amplified our position as one of the most ground-breaking institutions in the world focused on advancing the health of women and pioneering health system solutions that benefit all people.

WCH is home to one of the only hospital-based research institutes in the world focused on the health of women, and we are fully affiliated with the University of Toronto as one of Canada's leading teaching hospitals.

Job Description:

Qualifications: