Manager - Member and Customer Knowledge and - Montréal, Canada - Desjardins

Desjardins

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Desjardins, we believe in equity, diversity and inclusion.

We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

CL-06

Your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function that offers specialized services to the sector.

You are responsible for administrating your group's service offer, developing and implementing its business plan, and overseeing activities supporting the administrative department's strategic orientations.

With an ability to develop talent and drive results, you are able to effectively manage people and performance, produce reports and ensure member/client satisfaction.

General Information on the Position

Main responsibilities- Support the immediate supervisor by helping with work organization, operational planning and special initiatives- Develop, implement and track the unit's action plan, ensuring alignment with the organization's strategic orientations and other administrative units, in a performance management context- Establish management and communication practices that support change management, talent attraction and retention, skills development, employee engagement, and diversity in keeping with Desjardins values- Define and ensure the implementation of activities related to the unit's services and ensure entrusted projects are carried through so as to maximize targeted business results and ensure member and client satisfaction- Support the administrative unit's action plan by successfully managing individual and team performance- Continuously improve the management of processes under your responsibility- Promote Desjardins Group's cooperative values- Represent the organization and conduct business intelligence

Other working conditions Number of jobs available : 1

Qualifications:

Bachelor's degree in a related field
A minimum of nine years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Engagement, Nimble learning

Key competencies for the job

Decision quality, Develops talent, Drive results, Teams

Work Location

Complexe Desjardins Montréal

Trade Union

Non Syndiqué

Unposting Date

Job Family

Management (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country.

It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.