Oceans 999 Server - Vancouver, Canada - Pan Pacific Vancouver

Pan Pacific Vancouver

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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KEY RESPONSIBILITIES:

The key responsibilities of the Server include but are not limited to:

Prepares room for breakfast, lunch and dinner (depending on time of day); completes all opening and closing duties and cleans dining room.
Greets guests upon arrival; Maintains professional internal/external guest service: smiles, creates eye contact, and uses employee/guest names.
Prepares sections and side stations for service; takes guest orders and inputs them into Micros in a timely manner.
Answers telephone and greets guests at door as necessary.
Applies service protocols regarding menu specials, beverages, and restaurant recommendations.
Prepares table for courses; maintains table and service; clears tables and side stands and resets tables.
Attends to guest complaints; ensures attentiveness to each table at all times.
Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately.
Ability to upsell hotel food & beverage items to guests; trains new staff in proper procedures.
Stock kitchenpickup area with necessary items for a smooth food service.
Returns all reusable food items to the kitchen; places orders for various dry goods and dairy products.
Understands the need and willingness to work in other related outlets when required. (ie. Room Service, Banquets)
Ensures all duties on task list are completed; Assists with other food & beverage outlets when required.
Understands the need and willingness to be scheduled to work in other related outlets when required (ie. Coal Harbour Bar, Banquets, etc.)
Perform other jobrelated duties and special projects as assigned.

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 25 lbs
Occasional kneeling, pushing & pulling

COMPETENCY REQUIREMENTS:

Serves guests in a friendly and efficient manner
Individual must be highly motivated and possess excellent communication and excellent interpersonal skills
Conflict resolution skills; Ability to 'read' guests' expectations and requirements
Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; Maintain professional business confidentiality as required.
Contributes an energetic and positive attitude to the hotel atmosphere

SELECTION CRITERIA:

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Qualifications and Technical Experience:

Two (2) years Food and Beverage experience in a similar restaurant setting required

- "Serving it Right" Certificate must be obtained; Knowledge of Micros/Point of Sales system an asset

Sound knowledge of wines/spirits, food and beverages, and of the hotel menu
Knowledge of food safety and hygiene and clearing procedures
Must be sound in cash handling, knowledge of cashing out procedures required.
Fluent written and spoken English is mandatory; additional language(s) is considered an asset