Customer Support Representative - Vancouver, Canada - Foodee

Foodee
Foodee
Verified Company
Vancouver, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

CUSTOMER SUPPORT REPRESENTATIVE
Customer & Internal Support | Canada


Are you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform.

We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.


KEY RESPONSIBILITIES:


  • First line of response to all customer inquiries; from restaurant recommendations to billing issues, service questions and general concerns
  • Live order monitoring and working with our logistics partners to ensure exceptional service delivery
  • Proactively contacting customers and restaurant partners to provide order updates and a hightouch service
  • Building and developing positive relationships with current and potential customers
  • Problemsolving and turning frustrated customers into repeat customers
  • Maintain, refine and develop Foodee processes

SKILL SET/EXPERIENCE:


  • 1+ years of experience in a customerfacing role (software and food industry experience a bonus)
  • Customercentric mindset
  • Confident, friendly 'people person' who can establish and maintain solid relations
  • Quick thinker, fast learner and problem solver
  • Excellent written and verbal communication skills
  • An ability to get things done and done well
  • Comfort with fastpaced, rapid change

NICE TO HAVES:


  • Restaurant/Hospitality experience

OUR BENEFITS INCLUDE:


  • Annual bonus plan
  • Companysponsored RRSP
  • Paid time off, including sick, vacation & quality of life days
  • Paid statutory holidays
  • Monthly health & wellness reimbursement
  • Professional development reimbursement
  • Workfromhome flexibility; fully remote applicants permitted but must be able to work 9am5pm PST shift and be based in British Columbia

REPORTS TO:

Manager of Support


DIRECT REPORTS:

None
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