Manager, Medical Communications Performance - Dartmouth, Canada - Medavie Health Services

Medavie Health Services

Verified Company

Dartmouth, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Type:
Temporary - Temporaire

Date de clôture:
Emergency Medical Care Inc.

(EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness.

As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations.

We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Reporting to the Senior Manager Medical Communications and Patient Flow, the Manager of Medical Communications Performance, Education, Clinical Care and Standards is responsible for the overall management, design, development, implementation, evaluation and maintenance of comprehensive programs related to clinical and operational quality management, accreditation, compliance, policy, education, training, research and program development for the Medical Communications Centre.

This position will play a key leadership role in projects and initiatives involving the MCC.

The incumbent will be responsible for the clinical care delivered through all aspects of the EHS MCC and specifically for the oversight and integration of the MCC Clinical Team, working in close collaboration with Clinical Services, TeleHealth, and the EHS Provincial Medical Director.

The incumbent lead a team of supervisors and leads, Communications Training Officers and the MCC paramedic specialists (currently titled Clinical Support Paramedics).

DUTIES & RESPONSIBILITIES:

Oversees training and education programs for all Medical Communications Centre staff, including a comprehensive orientation program and onthejob training for new employees and continuing education programs to ensure technical and professional competency Compiles, assesses and reports on education and training feedback, findings, and research, and develops recommendations and actions for improvement.
Oversees the development and implementation of quality management programs to ensure communications officers, transfer administrators, and clinical support paramedics are providing appropriate services in a manner that is consistent with the industry standards, clinical care standards, Emergency Health Services (EHS), and organizational processes.
Oversees Medical Priority Dispatch System (MPDS) and dispatch quality programs to ensure compliance to achieve and maintain International Academy of Emergency Dispatch (IAED) accreditation standards.
Responsible for MCC clinical programs and service delivery through the integration of the MCC Clinical Team, working in close collaboration with Clinical Services, TeleHealth, and the EHS Provincial Medical Director
Provides leadership for risk management and compliance activity within the MCC including operational and patient safety investigations, patient relations, risk analysis, policy and standards management, and legislative compliance
Demonstrates leadership within own team, including recruitment, performance management, training and development, employee relations, employee engagement, etc.
Conducts program audits and system reviews to ensure compliance with mandated legislated regulatory protocols and industry practices, which may result in recommendations arising out of these reviews to ensure compliance and efficiency
Investigates concerns, identifying areas where improvement is needed to meet established objectives and initiate action to ensure medical communications center (MCC) team meet performance expectations
Monitors the industry for developments that can be implemented with MCC and the Clinical Team to improve EHS service delivery and patient careQUALIFICATIONS & REQUIREMENTS:
Undergraduate degree or equivalent education in related field (e.g. business, healthcare administration, public administration, research, education, etc.) or equivalent combination of technical education, training, and experience.
Minimum of five years management experience in a health operational or service delivery organization