Housekeeping Inspector - Toronto, Canada - Westin Toronto Airport Hotel

Westin Toronto Airport Hotel

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Overview

Inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Duties and Responsibilities

Monitor performance and alert management of issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
Assists in the receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
Ensures the completion of the Housekeeper's Report and communicates clean and available rooms to the Guest Services Department.
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Control expenses and minimize waste within all areas of housekeeping.
Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
Promote teamwork and quality service through daily communication and coordination with other departments.
Make guest rooms to ensure guest satisfaction.
Report, turn in, and/or log all lost and found items according to established procedures.
May regularly assist with deep cleaning projects.
Refer to attached additional job responsibilities and Health & Safety duties and responsibility
May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning
Assist with other duties as assigned

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ACCOUNTABILITY:
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This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

QUALIFICATIONS AND REQUIREMENTS

Minimum:
High School Diploma or equivalent. Some college an asset.

1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. S/he must speak fluent English.

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
Basic mathematical skills are used occasionally.
May be required to work nights, weekends, and/or holidays.

PHYSICAL REQUIREMENTS:

This job requires ability to perform the following:

Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
Frequently standing up and moving about the facility
Remain stationary for extended periods of time
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling