Help Desk Technician - Vancouver, Canada - Columbia College

Columbia College

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us

Since 1936 Columbia College has offered quality educational programs, including a University Transfer Program fully integrated into the BC Transfer System, an Associate Degree Program certified by the Ministry of Advanced Education, a University Preparatory Program, and a High School Program certified by the Ministry of Education.

Thousands of Canadian and international students have progressed through Columbia College's programs to Canadian universities or successful careers.

The Opportunity

Columbia College is looking for a Full-time Help Desk Technician on a contract basis. This position will commence in May 2023 and will end in December 2023.

This is an exciting opportunity for a customer-oriented and team player Technician to join a collaborative and dynamic IT department.

As the IT Technician, you will be the first point of contact for our faculty, staff, and students, dealing with day-to-day operational and helpdesk issues.

The working schedule will be
Monday to Friday from 9:00 am to 5:00 pm** (35 hours per week). Some flexibility with the schedule might be required.

SUMMARY:

This position report to the IT Department Head.

Key Responsibilities

Provide courteous and efficient onsite level one ITrelated technical support to end users (faculty, staff, and students).
Troubleshoot a variety of printing, hardware, software, and network issues.
Perform maintenance tasks on workstations, such as operating system imaging and hardware and software deployment.
Troubleshoot AV equipment, such as projectors/sound issues.
Work with Moodle Support in supporting faculty and student inquiries.
Keep up to date with technical and industry developments.
Evaluate vendorsupplied software by studying user objectives, testing software compatibility with existing hardware and programs.
Contribute to team effort by accomplishing related results as needed.
Ensure cleanliness of workstations and equipment.
Other special projects as they arise.
A+ certified, min.
Minimum 1year experience in Help Desk/Network and Server System Administration.
Microsoft Certification designation or equivalent experience.

Knowledge of Microsoft Office and Office 36- Knowledge of Microsoft Print Management and PaperCut.

Knowledge of MacOS, iOS, and Android OS is preferred.
Knowledge of Zoom and Microsoft Teams platforms.
Knowledge of Moodle LMS is essential but not required.
Great analytical skills, excellent people skills, excellent communications skills, strong team player, and a good attitude.
Fast learner; ability to pick up instructions quickly and to deliver with a tight deadline.
Organized; ability to complete analysis of data from various sources.
WordPress is essential but not required.
Knowledge of basic web coding in HTML and PHP.

Salary

How to Apply

Please note that filling out the entire profile is not mandatory to upload the required resume and cover letter on the platform.

Application Deadline:
April 21, 2023

We thank all applicants for their interest in the position; only those selected for an interview will be contacted.

Requirements:

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Description

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