Customer Representative - Montréal, Canada - Lockheed Martin Corporation
Description
Programme Management- Montreal, QC
- 13670BR
About the role
Main responsibilities:
- _ Monitor the engines Work In Progress (WIP) timeline, and provide customer with updates_
- _ Participate in the daily production review and provide customer direction to support production_
- _ Communicate technical update to customer and seek approval to support the work in progress_
- _ Provide deliverable priorities to the production, lead actions and raise escalation with cross functional team to ensure on time delivery (Engineering, Planning, Production, Supply Chain, Finance)_
- _ Review customer technical documentation_
- _ Review and approve material exchange according to technical records and contractual guidelines_
- _ Produce the customer progress report, and lead meetings with the Customer_
- _ Create Sales Order and Work Order in ERP system_
- _ Coordinate the reception and shipment of customer equipment_
- _ Participate to the final invoice review and approval process_
- _ Responsible to perform the customer satisfaction survey_
- _ Lead the actions to solve the situation_
- _ Participate in process improvement_
What you bring to the role
- College or business degree in a related discipline
- 2 to 5 years of relevant work experience in a Customer facing role
- Experience working with complex contractual structure
- Excellent communication skills
- Ability to coordinate actions with interfunctional teams
- Capable to review financial data documents (Invoice, proposal, etc)
- Strong analytical and problemsolving skills with sound judgment
- Great organizational and priority management skills
- Capable to excel in a fast paste environment and working well under pressure
- Ability to multitask, work without direct supervision and take initiative
- Strong interpersonal skills, ability to influence others and great team player
- Advanced knowledge of Excel
- Innovative and focus on Continuous improvement
- Fluent in English and French
- Willingness to be called afterhours.
Additional skills desired for the role
- Experience working in the Aviation field
- Maintenance, Repair, Overhaul (MRO) experience is preferred
- Experience with Quantum system
- Being able to communicate Technical information effectively
What we offer you
- We walk our talk when it comes to work/life balance Your physical, mental and financial wellbeing matters to us.
- Flexible, compressed work schedules, depending on business requirements, where you have the option of Fridays off, as well as the possibility to work remote part-time
- Competitive compensation
- Time to recharge with vacation, personal days, holidays, and parental leaves
- Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment, along with:
- Virtual Health Care (24/7 access to medical professionals)
- A Wellness Spending Account to aid in your wellness journey
- Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions
- Medical Travel Insurance
- Onsite fitness facilities at our main office locations
- A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning
- Employee discounts to save on goods, services and various recreational activities
- Access to a robust spectrum of development resources to enhance your skills and/or advance your career including:
- Free learning resources through a modern and engaging platform
- Education Assistance Program
- Reimbursement for a professional membership
- Selfdirected Mentoring
About us
Equal Opportunity Statement
- Lockheed Martin Canada is an equal opportunity employer that values diversity in the workplace. We are committed to excellence in serving all customers, including people with disabilities, and we encourage feedback on the provision of these services.
Employee Type
- Full Time
Vacancy Type
- Permanent
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