Customer Service - Vancouver, Canada - Delta

Delta
Delta
Verified Company
Vancouver, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

_Canada, Vancouver_

  • _

_Airport Customer Service_

  • _

_08-Feb-2023_

  • _

_Ref #: 19595_

  • _

_How you'll help us Keep Climbing (overview & key responsibilities)_:

  • _
  • _
Vision: Deliver world-class service to all customers._

  • _
Mission: Make every customer feel like the most valued person._

  • In this position you will be required to support in multiple areas of the operation including Customer Service (Ticket & Gate) Agent. You will be central in demonstrating Deltas commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work._
  • As a Ticket Agent you are the first to greet our customers. You will guide and assist them with the ticketing and baggage checkin process.
Responsibilities for this position include, but are not limited to:
_

  • _
Use a computer to sell, print and reissue tickets._

  • _
Manage the check-in process, ensuring that customers have the proper documentation for travel._

  • _
Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level._

  • _
Practices safety conscious behaviors in all operational processes and procedures._

  • _
As a Gate Agent you will help our customers with routing, trip planning and gate boarding.

Responsibilities for this position include butare not limited to:

_Use computers to assist customers with seat availability, gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.

_

  • _
Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors._

  • _
Practices safety conscious behaviors in all operational processes and procedures._

  • _
All Customer Service Agents are required to work consistently in public areas as well as be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time._

  • _

_What you need to succeed (minimum qualifications)_:

  • _
  • _
Have a high school diploma or GED equivalent_

  • _
Consistently makes safety and security, of self and others, the priority._

  • _
Embraces a diverse set of people, thinking, and styles._

  • _
Be at least 18 years of age_

  • _
Frequently lift bags or items weighing up to and including 50 pounds_

  • _
Occasionally lift bags or items weighing between 50 and 70 pounds._

  • _
Possess entry-level computer skills_

  • _
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation_

  • _
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays_

  • _
Must be fluent, both written and orally, in English_

  • _
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for job, if not currently employed by Delta Air Lines, Inc._

  • _
Demonstrates that privacy is a priority when handling personal data._

  • _
Embraces a diverse set of people, thinking and styles._

  • _
Consistently makes safety and security, of self and others, the priority._

  • _

_What will give you a competitive edge (preferred qualifications)_:

  • _
  • N/A_
  • _
- < Go back_
More jobs from Delta
See all jobs of Delta