Inside Technical Sales - Kitchener, Canada - Graybar Canada

Graybar Canada

Verified Company

Kitchener, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada - a division of Graybar Electric US - is a leader in the distribution of high-quality electrical, automation, and telecommunications products that supports these operations through related supply chain management and logistics services.

We are also a Fortune 500 company.

Graybar operates more than 250 distribution facilities throughout North America, with over 30 branches across Canada alone.

As one of the world's largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada currently has an exciting career opportunity available out of our Ontario Regional Office branch.

Inside Technical Sales - Energy & Utility
Graybar Canada offers a competitive compensation and benefits package including:

Health and Dental Benefits
Life & AD&D Insurance
Employee Profit Sharing Program
Long Term Disability Benefits
Group RRSP Matching
Corporate Fitness Membership Program
Employee Share Purchase Program
Computer Purchase Plan
Tuition Reimbursement Program
Service Awards Program
Scholarship Program for Employee's Children
Home and Auto Group Insurance Rates
No Evening or Weekend Shifts

Position Summary:

The Inside Sales Specialist - Energy & Utility is a national role.

The Inside Sales Specialist proactively seeks out customer needs to sell a total Graybar solution that delivers complete customer satisfaction.

This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.

Major Responsibilities:

Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
Prepare customer quotes and tenders with the support of the Account Manager.
Work with vendors and customers to coordinate project deliveries to meet schedules.
Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner.
Provide customer feedback to the Sales Manager in a timely fashion.
Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
Keep management informed of local competition and market conditions.
Track stock out items and recommend new stock items.
Deal with product related problems such as defective products, the return of products and warranty situations.
Other duties may be assigned as needed.

Preferred Skills & Experience:

Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or postsecondary education is considered an asset.
Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada's customers.
Familiarity of renewable energy products preferred.
Sales experience is considered an asset.
Must exhibit excellent time management and organizational skills.
Possess strong relationshipbuilding skills to cultivate and develop customer loyalty.
Ability to work with all levels of employees and management.
Strong customer service and troubleshooting skills.
Exceptional conflict resolution, negotiation and objection handling skills.
Basic mathematical ability.
Excellent spoken and written communication competency.
Must demonstrate honesty and integrity.
Enthusiasm to gain technical knowledge by attending educational workshops and researching online.
Willingness to go the extra mile.
Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.

The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.

If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted._

NO PHONE CALLS OR AGENCIES PLEASE.

Graybar Canada's Covid-19 Policy - when provincially allowed, mask mandate applies to non-vaccinated employees.

Job Types:
Full-time, Permanent

Benefits: