- Complete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.
- Complete skip tracing to locate customers who are avoiding contact.
- Identify and escalate potential loss scenarios at an early stage to mitigate loss exposure
- Collaborate with team members to optimize department efficiency and the customer experience.
- Degree/Diploma: Minimum – 3 Year Diploma
- Program of Study: General
- Years of Experience: 3 to 5 years
- Type of Experience: Collection role for assetbacked loans
- Previous late stage collections experience
- Superior organizational skills
- Strong negotiation skills
- High emotional IQ
- Team player
- Effective written and verbal communication skills
- Strong analytical skills
- Must be able to work the following rotational shifts and select Saturdays: 10:00 AM to 6:00 PM and 1:00 to 9:00 PM
- Bilingual (English and French) is an asset
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3 Days Left YFS Asset Performance Representative - North York, Canada - YAMAHA MOTOR CANADA LTD.
Description
SUMMARY OF RESPONSIBILITIES
Mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.
KEY DUTIES & RESPONSIBILITIES