Customer Service Representative - Richmond Hill, Canada - E.B. Box Company

E.B. Box Company

Verified Company

Richmond Hill, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Representative

The Customer Service Representative will be responsible for directly communicating with customers regularly.

They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand recognition, and brand loyalty.

As the Customer Service Representative, you are a vital player in scaling the growth of our client and creating memorable, long-lasting impressions for the customer.

Customer Service Representative Job Responsibilities:

Work with customers daily to provide product and service information, address and resolve concerns, and process order request, enquiries, and escalations.
Document all customer activities, resolutions, requests, and complaints
Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance.
Preparing quotes, coordinate project completion timelines with customers and forecast analysis.
Technical support and pricing management.
Customer related purchases.
Using excel, docket, sage and ERP systems for storage and processing of data.
Inventory tracking and creation and release of product serial numbers.
Assisting with logistics when required.

Customer Service Representative Qualifications / Skills:

At least 1-2 years of proven Customer Service, Customer Support, or Sales Experience.
Microsoft Office knowledge
Possess a confident attitude and strong communication and presentation skills
Empathetic demeanor and passion for working and helping people in an individual or team setting
Able to multitask, prioritize and manage time efficiently in a fastpaced, entrepreneurial environment

Job Types:
Full-time, Permanent

Salary:
$42,000.00-$47,000.00 per year

Benefits: