Customer Service Clerks Supervisor - Calgary, Canada - SYNERGY ALLIANCE CORPORATION

SYNERGY ALLIANCE CORPORATION
SYNERGY ALLIANCE CORPORATION
Verified Company
Calgary, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Education:
Bachelor's degree

  • Experience: 2 years to less than 3 years

Tasks:


  • Supervise staff or team
  • Provide job training and support
  • Propose improvements to methods, systems and procedures
  • Obtain and process information required to provide services
  • Manage training and development strategies
  • Maintain records and statistics
  • Investigate and resolve complaints and claims
  • Enforce policies and procedures
  • Ensure compliance with government regulations
  • Coordinate activities with other work units or departments
  • Answer clients' inquiries and provide information
  • Provide advice on information systems strategy, policy, management and service delivery
  • Professionalism in customer service
  • Set staff work schedules and monitor staff performance

Work conditions and physical capabilities:


  • Fastpaced environment
  • Large workload
  • Work under pressure

Personal suitability:


  • Efficient interpersonal skills

Screening questions:


  • Do you have previous experience in this field of employment?
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week
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