IT Ops Specialist - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

401185BR

Technology Solutions

Toronto, ON

March 10, 2023

Company Overview

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you.

The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology.

TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support - you name it.

There's room to grow in all of it.

Job Description:

M-F Business Hours and rotational afterhours on-call

The accountabilities include the following:

Provide oversight for service availability and performance of the defined set of services interfacing with teams across Infrastructure Technology Solutions (ITS) and within the LOB to:
Effectively measure, monitor, and report all aspects of service availability
Provide oversight for major incidents and business impact context
Provide oversight for problem management action plans
Manage trends with incident and problem that feed stability initiatives
Represent and communicate business partner knowledge and business industry perspective to the ITS support teams to continually mature ITS infrastructure services
Organize appropriate service training as required
Represent LOB peak season and campaign awareness to the infrastructure support teams
Provide oversight for transition to operations of all service changes:
Manage risk by monitoring that all new or altered services comply to operational readiness criteria
Maintain a strong knowledge of the LOB calendar plans and associated service impacts
Effectively monitor risk +/ complexity to ensure appropriate service support
Establish collaborative relationships with our TS Partners to ensure alignment of process and procedures that govern all aspect of Service Management
Contribute to LOB Business forecast, planning and strategic initiatives

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Provide afterhours support for incidents and high priority operational items.

Requirements:

Incident, Problem, and Change Management experience
Service Management experience is an asset
Production Support experience is an asset
Executive communication experience
Executive reporting experience
Strong Microsoft Office skills (Word, PowerPoint, Excel)
Proactive: drive and anticipate problems and opportunities for improvement.
Collaborative: formulate continuous improvement strategy and assemble the resources necessary to deliver against plans.
Facilitate and communicate well to manage internal and external relationships to ensure seamless delivery service to the business.
High level understanding of largescale IT environment including multiple legacy environments, distributed environments, cloud based environments and data networks spanning North America.
College / University or equivalent work experience
ITIL certification is an asset

Additional Information

Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking,

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.