Bilingual Sales Support Manager - Montréal, Canada - Canada Life Assurance Company

Canada Life Assurance Company

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Role description

Collaborative business partner with the Regional Sales Support Manager (RSSM) who elevates and adds value to the sales experience for field leaders, advisors, and customers through excellence in sales support, service, and operations.

Day to day management of regional operations. Leader who fosters a culture of success through coaching, empowerment, and accountability.

What you will do

In collaboration with RSSM, provide leadership and regularly scheduled coaching sessions to aligned Sales Support & Operations (SSO) team to drive performance, achieve business objectives and realize operational excellence following our organizational vision, purpose and values.
Responsible for developing talent and capabilities in regional alignment with the overall business strategy for Sales Support and Operations and for the local team
In collaboration with RSSM, accountable for the Advisor Support Program participation, engagement, and experience in aligned region.
Partnering closely with the leader of the Relay program and nearby regions for resource and scheduling needs
Responsible for working with RSSM, regional sales leadership and the SSO teams to implement annual and/or quarterly business plans, in alignment with the national strategy.
Align and execute national consistency and contribute to creative and innovative solutions.
As assigned, participate on projects or new initiatives including the successful execution/roll out of those projects.
Accountable for overall daytoday operations in the region including premise management, BRP (business recovery plan) maintenance and activation, budget (i.e. recognition, travel and operations), space recoveries, and regional/national operational process enhancements.
Fosters a clear understanding of role objectives, key accountabilities, business impacts, and organizational processes.
Identify inefficiencies with possible solutions to the RSSM.
Sponsoring the execution of compliance including education, coaching, and monitoring as required (i.e. mandatory training completion, implementation of control procedures, reporting and monitoring).
Supports relationships with local distribution partners, SSO head office team and other head office partners (as applicable).

What you will bring

Fluency in both English and French (verbal and written)
Minimum 3 years leadership experience and/or proven leadership capability
University Degree with a business discipline preferred
Commitment to and proven track record of learning and development
Anticipates future consequences and trends accurately within their region
Connect with National strategy

- linking back to the organization and the bigger picture Sponsor and empower an environment of innovation - easily approachable and able to tactfully provide feedback

Quickly learn and integrate new technology
Commitment to personal and continuous improvement
Committed to hiring, coaching, and developing top talent
Execute annual performance management cycle including business planning, goal setting and development, talent review, performance summaries
Setting performance expectations for a highperformance sales and service culture while leveraging individual and team strengths
Encourage team members to continuously develop, leveraging tools available such as Percipio, annual L&D allocation, etc.
Demonstrated leadership qualities including ability to effectively communicate effectively, coach and support a team of operational professionals
Skilled at building strong, collaborative relationships with multiple business partners
Strategically connect with the right business partners to achieve business results
Actively seeks out different viewpoints and leverages the benefits of different perspectives
Seeks to understand the perspective of others when he or she disagrees with them and responds appropriately
Foster a high performance, engaged team of operations professionals that execute on business plans and align to the national business plan
Creates an environment of actively driving for operational excellence
Anticipate future needs, proactively planning and changing direction when needed
Work with the team to ensure all roles are clear on how to put "the customer at the centre of what we do"
Operations acumen including ability to manage a budget, premise management as well as building and executing on a business plan
Demonstrates change leadership, leading change in an engaging manner, being transparent and forward thinking
Manoeuvring ambiguity, demonstrating strong resilience, being able to conduct crucial conversations on in a timely and efficient manner, grit and being an anchor for the team
Fosters an environment in which people who are culturally diverse can work together cooperatively and effectively in achieving organizational goalsOwnership of personal development, SMART goals, Individual Development Plan