Summer Student - Mississauga, Canada - Nisa Foundation

Nisa Foundation

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Project Coordinator - Summer Job
Job Title

Project Coordinator
Social Impact Project
Job Status8week Summer Contract (Fulltime 40hrs/week)

The Project Coordinator is responsible for auditing and evaluating a variety of programs at Nisa Foundation including the Mental Health services, Childcare Services, Casework Services and Remote Casework Services.

The Program Coordinator will work closely with program staff, volunteers, and stakeholders to ensure that programs run smoothly and effectively.

Ultimately the Program Coordinator will develop an auditing system and support the implementation of yearly audits.- Develop and implement program evaluation plan and outline methods to assess program strengths and identify areas for improvement as well as program risks

Tasks will involve suggesting ideas based on client/user feedback, working with managers and other teams to shape those ideas and execute
Create and track metrics to quantify the customer experience
Organize and analyze customer data to improve the current experience and predict future needs.
Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered
Help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
Communicate with program staff, volunteers, and stakeholders to ensure that all necessary information and resources are available
Collect and analyze data related to program effectiveness
Manage program evaluation and assessment efforts
Perform other programrelated tasks as needed

Requirements:

Bachelor's degree in a related field such as education, nonprofit management, or social work
23 years of experience in program coordination or a related field
Strong organizational and project management skills
Excellent communication and customer service skills
Proficiency in Microsoft Office and program management software
Ability to work well under pressure and handle multiple tasks concurrently
Flexibility to work evenings and weekends as needed

COMPETENCIES

Exceptional interpersonal and communication skills
Strong organizational skills
Excellent problemsolving skills
Research and evaluation skills

QUALIFICATIONS

Knowledge of community services, resources, policies, programs, and issues/barriers affecting underserved communities

This position is under the Canada Summer Jobs program, to be eligible, applicants must:

Be between 15 and 30 years of age at the start of the employment
Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the _Immigration and Refugee Protection Act_ for the duration of the employment**; and,
Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
As per section 13.1(a) of the Articles of Agreement, youth hired for a Canada Summer Jobsfunded job cannot displace or replace existing employees or volunteers, employees that have been laidoff and are awaiting recall, employees absent due to an industrial dispute, employees on vacation, or employees on maternity or parental leave.
Nisa Foundation is an equal opportunity employer and is committed to complying with both the _Ontario Human Rights Code_ and the _AODA_._