- Key Housing Responsibilities:
- Reporting to the Manager of Play Housing Services
- Preparing and sending requests for proposals to housing properties like hotels
- Securing and contracting room blocks from housing properties
- Allocating room blocks to teams participating in related events
- Handling inbound customer service inquiries
- Managing invoicing and associated financial transactions
- Adhering to Play Housing's internal controls and best practices
- Key Flight Responsibilities:
- Identifying and securing group flight blocks for international travel
- Booking families traveling to Play Hockey's international events on group and individual flights
- Providing excellent customer service and support to families who have booked flights through Play's flight services group
- Customer Service Responsibilities:
- Delivering top-notch customer service is paramount due to the experiential nature of traveling to Play Hockey events. Patients and empathy are critical in addressing various customer needs and challenges.
- Offering strong support services to internal customers/stakeholders like Hockey Operators
- Skills and Competencies:
- Excellent organizational and time-management skills for multitasking
- Detail-oriented with a focus on data accuracy and invoice tracking
- Proficiency in Microsoft Office Suite and Google Sheets
- Understanding of invoicing, collections, and financial reconciliation procedures
- Strong customer service orientation and effective communication skills
- Ability to listen actively and address customer needs adeptly
- Capacity to handle and resolve customer complaints diplomatically
- Problem-solving skills for quick resolution of customer issues
- Capability to remain calm under pressure and handle stress efficiently
- Positive attitude and customer-centric mindset
- Qualifications:
- Prior experience in travel services or hotel reservations is advantageous
- Customer service background is beneficial
- Additional education or training in customer service or related fields is a plus
- This role is based in Winnipeg, MB.
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Housing and Travel Coordinator - Winnipeg, Canada - Play Hockey
Description
We are PLAY Hockey. Hockey is our passion, and we love helping young players reach their full potential. Our veteran team of professionals delivers camps, clinics, leagues, teams, tournaments, and international tours across North America. We aim to make a positive impact daily, uphold integrity, and deeply appreciate the game.
As a Housing and Travel Coordinator, you will play a crucial role in supporting Play Hockey's internal housing and flight groups.
The essential qualities for a successful candidate include a dedication to exceptional customer service and strong organizational skills. While prior experience in travel services (such as a travel agent) is beneficial, it's not mandatory. Play Hockey will provide training on the technical aspects of hotel and flight arrangements.
The main responsibilities of the position involve:
If you are an organized, detail-oriented individual with a passion for customer satisfaction, this role presents a unique opportunity to contribute to the success of both housing and flight operations at Play Hockey.
Play Hockey offers a competitive compensation package, benefits program, and hybrid work environment in our state-of-the-art office with amenities like a gym, professional Pickleball court, and free parking. We prioritize continuous improvement in staff, processes, skills, and support career growth throughout.
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