- Coordinate, install and program systems (alarm, access control and CCTV) as per the customer's specifications
- Communicate with customers to identify the source of the problem of their alarm system.
- Complete service calls, and 24 hours emergency service calls.
- Independently performs quality service, maintenance and recommends improvements.
- Ensures that customer satisfaction is met.
- Tests the system to ensure that the service performed was successful. Where capable, performs necessary adjustments as needed.
- Trains customers on the operation and proper use of the system.
- Instructs customers on the basic working knowledge of the system.
- Independently perform high quality service, proper maintenance and make recommendations for improvement to the system if needed.
- Perform Verification and ULC inspection duties as assigned by the Security Coordinators
- Coordinate with Sales Representatives and Security Coordinators
- Work to meet all installation and service call deadlines
- Flexibility to work different shifts as required
- Overnight travel is a requirement of the role
- VDV/M – Limited Specialized Trade Electricians' License required
- Computer and network knowledge in order to set up systems
- Basic understanding of electrical code and requirements
- 2+ years of experience in the alarm service and install industry preferred
- A valid Canadian driver's license with a clean record
- Knowledge of Access Control, Alarms, and CCTV systems
- Highly organized and able to work under pressure
- Proven analytical and critical thinking skills combined with common sense
- Careful attention to detail
- Adaptable to changing environments
- Strong communication skills – verbal, written, and presentations
- Positive outlook
- Competitive compensation and benefit package
- RRSP matching
- Employee Discounts
- Learning and Development opportunities
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment
- Criminal Background Check
- Reference Check
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Security Alarm Technician - Winnipeg, Canada - Chubb Fire & Security Group
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