Client Services Manager - Brampton, Canada - Tasco Appliances

Tasco Appliances

Verified Company

Brampton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

During the Recruitment process if you require accommodation for disability, please advise the Human Resources Department._

Client Services Manager (Head Office)

Reports To:
Vice President of Operations

Supervises: 1 Department Supervisor

Summary

The Client Services Manager is responsible for the 'Order Coordination' and 'Day of Delivery' functions at head office and our call center.

Managing the strategies and implementation through continuous improvement of all processes, policies and procedures.

The Client Services Manager will work closely with the each of the department heads (S&D, Inventory/Warehouse, Transportation, Installs and Line of Business).

Provide leadership to the team to support critical projects and development of metrics.

Job Duties

Create and maintain metrics using KPI's to spot issues and problems
Provide guidance and observations to Transportation, Warehousing and Installation

- departments

Oversee the daytoday operations at head office and our call center
Lead continuous improvement projects and imbed a TG culture within the operations

- group

Ownership of cost savings project tracking
Take active role with other department projects
Support TG supply chain leadership with the development or reporting, department and

- vendor score cards

Enforce corporate policies regarding security and fraud.
Monitor and maintain agreed upon standards for ASA, AHT and SL with ACI
Design and adjust scripts, verbiage and documents being sent to customers
Conduct weekly calibration meetings to review customer service standards
Oversee BET's review and response to customer negative survey results and make

- changes where ever necessary to improve the positive survey results

Perform other duties as necessary.

Requirements:

Completion of postsecondary, or professional designations or equivalent experience
5+ years of direct work experience in purchasing / inventory function
At least 2 years in a supervisory role
Direct working knowledge of operations and transportation management.
Direct knowledge of WHMIS and other safety systems.
Strong analytical skills
Deep understanding of Supply Chain metrics TG Appliance Group Inc.
Proven expertise in Kaizen, Six Sigma, 5s methodology
Strong written and verbal skills to communicate with all levels of the organization
Team leadership skills and work well under pressure
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times