Technical Support Representative - Ottawa, Canada - Best Theratronics Ltd.

Best Theratronics Ltd.

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TECHNICAL SERVICE REPRESENTATIVE

LOCATION - OTTAWA, ON

STATUS - FULL TIME
Best Theratronics Ltd. is a Canadian company of TeamBest. We became a member of the Best family in

May 2008. We manufacture external beam therapy units and self-contained blood irradiators. We have created a new product line of cyclotrons (B14p, B35p and the B70p) for radioisotope production. The team brings with it a diverse range of knowledge from around the world. TeamBest is driven by one primary goal - to provide the best products and services to customers.

KEY RESPONSIBILITIES:

Reporting to the Manager, Technical Services the incumbent will have the following responsibilities:

Provide onsite and/or over the phone second level support for troublesome units
Guide our customers through the resolution of their issues and determine followup actions.
Document incoming calls and track to case completion.
Prepares annual Trend Analysis report at the end of the year for assigned product lines
Trouble shoots and diagnoses technical problems onsite and over the phone.
Prepares and lead technical services design changes when necessary
Provide user operator training and general maintenance information when required.
Preparation of detailed service reports and complete documentation in accordance with company SOP's and regulatory requirements.
Manages unit history MS access based database
Identify parts for quotations
Review and ascertain site readiness for New unit installation
Become Nuclear Energy Worker.

SKILLS AND QUALIFICATIONS:

Must have completed a recognized mechanical or electrical technologist diploma or have a trade's license plus significant experience as either a Millwright or an Electrician.
Must be able to perform electrical/mechanical trouble shooting and improvisation skills with technical equipment.
Read and understand mechanical drawings, electrical schematics, wire and diagnose electrical equipment.
Must have security clearance or ability to acquire one
Communicate effectively both orally and in writing with customers to coordinate all service work and training. Manage relationships with various inspectors from nuclear, medical devices and healthcare regulatory agencies.
Field experience in customer service. International field experience in customer service would be an asset.
Experience in X-Ray equipment and repair would by highly desirable.
Must be able to work under tight timelines.
Multilingual skills would also be desirable

Salary:
$25.00-$35.00 per hour

Benefits: